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Paid license but can't get rid of Vuforia Watermark

By geoargames1 on Tue, 12/07/2021 - 03:38

We've published a App using AR target frames and a paid license. The Vuforia watermark, Pan type basic, is still showing. How do we get rid of it? 

We added in the license key and it's still there or is there a build setting that needs to be checked? Cheers!

Hey there,

 

Which version of Vuforia Engine are you running? And when did you create the license?

 

Kind regards,

Patrick Scheper

Technical Community Manager

That's very odd. Can you elaborate on which features you're using from Vuforia Engine? Do you mean with "AR target frames" image targets?

 

Kind regards,

Patrick Scheper

Technical Community Manager

Hi Patrick, we are using 3 image targets. It's a straight forward process whcih we have done many times and none of our other apps show the watermark. Only this last one we published. Ther eis nothing different only that the other apps were published last year and this one was published in Sept.

Hey there,

 

 

Sorry for the delay in response.

Have you tried creating a new project with v10.1.4 and see if the watermark is still present after adding the license key? Could you also test on the newest release v10.3.2?

Thanks.

 

HI Patrick, I was advised yesterday that the problem occured because of the switch to the free basic Vuforia license. That was a bit of a kick in the gut since we had paid for the license and have not had that issue resolved nor been told that the license we paid for was now free.

Hey there,

 

I'm sorry to hear that. There's sadly always going to be people left out on new licensing changes. Was this the first time you paid for a Basic license, or did you renew your license?

 

Kind regards,

Patrick Scheper

geoargames1

Thu, 12/09/2021 - 23:05

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We are using 3 image targets and have other apps which are similar. The other apps are listed as "Legacy license" and don't have the watermark, but we have also updated other apps using 3-6 images are targets and they don't have the watermark either.