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The android could recognize sample code is not working Expand All

June 24, 2013 - 2:06am #17

hi,

The provided android sample code of cloud recognition is not working. Please provide me a solution.It shows "service unavailable"  error.

 

Country       : -     Sri Lanka

Region         : -      South Asia

 Thanks

 

The android could recognize sample code is not working Expand A

June 24, 2013 - 3:07am #16

Hi, have you enabled network connection on your device ?

also, does this happen with the original sample with its original access keys, or have you changed the keys to use your own Cloud database ?

 

 

i

June 24, 2013 - 5:07am #15

i

The android Cloud recognition sample code is not working

June 24, 2013 - 5:09am #14

Hi,

Thanks for the reply.

Yes the network connection was available.

First I use original key then I change it changed it to access my cloud database. For both it is giving the same error

The android could recognize sample code is not working Expand A

June 24, 2013 - 5:36am #13

Thanks for confirming. I have passed your message to our engineering team for assessment.

Will get back to you as soon as I have any updates.

The android could recognize sample code is not working Expand A

June 25, 2013 - 8:14am #12

Hi again.

Our team has been investigating the issue, but it appears there are no issues with the Cloud coverage in your region.

Just wondering if this could be related to some firewall or other network issues specifically in your local network;

have you tried using different networks and/or different locations around your current location ?

Also, I would have a request:

could you PM me your IP address or at least an IP range where we can look at ?

 

Thank you.

 

The android Cloud recognition sample code is not working

June 25, 2013 - 8:26pm #11

Hi AlessandroB,

Thank  you and your team for spending time to troubleshoot my problem.

Normally I am directly connected to the internet through a normal mobile data connection. With my mobile I’m using the application call pointart (https://play.google.com/store/apps/details?id=com.teli.intaract&hl=en) which related to vuforia cloud recognition .The application I mention is working properly with my android mobile device. I PM you the information about internet connection please check it.

Thanks,

Nishantha

The android could recognize sample code is not working Expand A

June 26, 2013 - 2:59am #10

Hi, just to confirm:

so, the application you mention (in your link) works fine on your mobile.

However, the CloudReco sample does not work on the same mobile ?

Could you clarify ?

Please be specific: which application works / does not work, on which device, on which network.

 

The android Cloud recognition sample code is not working

June 26, 2013 - 3:09am #9

Hi AlessandroB,

The both application tested on same mobile in same network.

The application Pointart is working properly with the mobile but sample application is not working.

Thanks ,

Nishantha

 

The android could recognize sample code is not working Expand A

June 26, 2013 - 3:36am #8

Ok. 

Could you try to browse (using a web browser on your device) to:

 https://crs.vuforia.com/ , it should display two lines:

404 Not Found
nginx

The android could recognize sample code is not working Expand A

June 26, 2013 - 4:15am #7

Yes it is giving "404 Not found" error message

The android could recognize sample code is not working Expand A

June 26, 2013 - 5:27am #6

Ok. This indicates that you have some issues with HTTPS requests from your network.

I'll try to get you some more details.

The android could recognize sample code is not working Expand A

June 26, 2013 - 5:38am #5

Forgot to ask:

do you see only:

404 Not Found

 

or do you see these 2 lines ?:

404 Not Found

    nginx

 

 

The android could recognize sample code is not working Expand A

June 26, 2013 - 5:50am #4

2 lines

 

404 Not Found

    nginx

 

thanks,

Nishantha

The android could recognize sample code is not working Expand A

June 26, 2013 - 5:55am #3

OK, if you see those 2 lines, this means you can reach to the Cloud servers without problems. 

This however means that you should also be able to connect using the Vuforia Cloud Recognition sample... 

also, it's really strange that you get a failure with the sample, but on the other hand you can run the other application (that you mentioned) without problems...

I'll have another quick round of investigation....

 

Meanwhile, could you also try to unisntall and then reinstall the CloudReco sample and run it again ? just in case....

 

The android could recognize sample code is not working Expand A

June 26, 2013 - 6:03am #2

Ok. I found the actual cause of your issue.

CloudReco works, i.e. you can reach the Cloud and your targets will get recognized;

the only problem is that, once a target gets recognized, the sample app will try to reach another server (which is a sample-specific server) where we have a database with a set of Book data, which are used by the sample (and which results in the augmentation with the Book covers).

So, in your case, this is where the app fails; i.e. it can successfully reco the target on the Cloud, but then it fails to retrieve the information about the specific Book data to build the augmentation.

This means that your network is unable to reach the Book data server used by the sample, for some reasons (maybe due to some firewll or similar)....

What you could do is to modify the sample so that it does not tries to retrieve the Book data.

 

The android could recognize sample code is not working Expand A

June 26, 2013 - 7:07am #1

Thanks Alessandro i will try it in that way and update the you the result

Thhanks,

Nishantha

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