Black Screen on Galaxy S6

Hi,

I have a problem with my app on my Galaxy S6 device. When I start the AR Mode, the camera screen stays black. The app runs successfully on Galaxy S4, S5, S5 mini, no-name tablets, LG devices and so on.

Tracker recognition is working even though the screen is black. Resuming the app or rotating does not work, however I once saw the camera screen after some 3D objects had been rendered to the screen.

I searched the forum and the internet but did not find any helpful solutions.

The S6 has Android Version 5.0.2 and I'm using Vuforia 5.0.5

This is the log file. The last lines are repeated forever...

Thansk for your help!

Jan

10-30 10:17:12.632    I/Timeline﹕ Timeline: Activity_launch_request id: time:90365996
10-30 10:17:12.642    E/ViewRootImpl﹕ sendUserActionEvent() mView == null
10-30 10:17:12.642    I/LoadedApk﹕ getClassLoader dalvik.system.PathClassLoader[DexPathList[[zip file "/data/app/-1/base.apk"],nativeLibraryDirectories=[/data/app/-1/lib/arm, /vendor/lib, /system/lib]]]
10-30 10:17:12.642    D/CameraActivity﹕ onCreate
10-30 10:17:12.642    D/com.augmented.utils.TrackingManager﹕ Trackedview: View.SmartView
10-30 10:17:12.642    D/LoadedApk﹕ getResources for android.app.ActivityThread@a1c40cc forcing ? false needsResourceUpdate?false
10-30 10:17:12.662    D/PhoneWindow﹕ *FMB* installDecor mIsFloating : false
10-30 10:17:12.662    D/PhoneWindow﹕ *FMB* installDecor flags : -2139029248
10-30 10:17:12.662    I/Vuforia﹕ Activity is in PORTRAIT
10-30 10:17:12.662    D/Activity﹕ performCreate Call Injection manager
10-30 10:17:12.662    I/InjectionManager﹕ dispatchOnViewCreated > Target : com.augmented.camera.CameraActivity isFragment :false
10-30 10:17:12.662    D/CameraActivity﹕ onResume
10-30 10:17:12.692    I/System.out﹕ Native library libVuforia.so loaded
10-30 10:17:12.702    7210-7764/ I/AR﹕ QCAR has been initialized successfully
10-30 10:17:12.702    7210-7764/ I/AR﹕ QCAR SDK version 5.0.5
10-30 10:17:12.712    D/PhoneWindow﹕ *FMB* isFloatingMenuEnabled mFloatingMenuBtn : null
10-30 10:17:12.712    D/PhoneWindow﹕ *FMB* isFloatingMenuEnabled return false
10-30 10:17:12.732    7210-7257/ D/mali_winsys﹕ new_window_surface returns 0x3000,  [1440x2560]-format:1
10-30 10:17:12.762    I/Timeline﹕ Timeline: Activity_idle id: android.os.BinderProxy@1aca783a time:90366123
10-30 10:17:12.782    7210-7775/ I/System.out﹕Thread-17114(ApacheHTTPLog):Reading from variable values from setDefaultValuesToVariables
10-30 10:17:12.792    7210-7775/ I/System.out﹕Thread-17114(ApacheHTTPLog):isSBSettingEnabled false
10-30 10:17:12.792    7210-7775/ I/System.out﹕Thread-17114(ApacheHTTPLog):isShipBuild true
10-30 10:17:12.792    7210-7775/ I/System.out﹕Thread-17114(ApacheHTTPLog):SMARTBONDING_ENABLED is false
10-30 10:17:12.792    7210-7775/ I/System.out﹕Thread-17114(ApacheHTTPLog):SmartBonding Enabling is false, SHIP_BUILD is true, log to file is false, DBG is false
10-30 10:17:12.792    D/Vuforia﹕ InitVuforiaTask.onPostExecute: Vuforia initialization successful
10-30 10:17:12.822    I/CameraActivity﹕ Tracker successfully initialized
10-30 10:17:12.822    7210-7785/ I/AR﹕ ObjectTracker: Successfully created dataset
10-30 10:17:12.872    7210-7785/ D/CameraActivity﹕ UserData:Set the following user data Current Dataset : BlowRoom_EN_S51
10-30 10:17:12.872    7210-7785/ D/CameraActivity﹕ UserData:Set the following user data Current Dataset : BlowRoom_EN_S43
10-30 10:17:12.872    7210-7785/ D/CameraActivity﹕ UserData:Set the following user data Current Dataset : BlowRoom_EN_S42
10-30 10:17:12.872    7210-7785/ D/CameraActivity﹕ UserData:Set the following user data Current Dataset : BlowRoom_EN_S41
10-30 10:17:12.872    7210-7785/ D/CameraActivity﹕ UserData:Set the following user data Current Dataset : BlowRoom_EN_S32
10-30 10:17:12.872    7210-7785/ D/CameraActivity﹕ UserData:Set the following user data Current Dataset : BlowRoom_EN_S20
10-30 10:17:12.872    7210-7785/ D/CameraActivity﹕ UserData:Set the following user data Current Dataset : BlowRoom_EN_S19
10-30 10:17:12.872    D/Vuforia﹕ LoadTrackerTask.onPostExecute: execution successful
10-30 10:17:12.902    I/art﹕ Explicit concurrent mark sweep GC freed 130223(3MB) AllocSpace objects, 6(2MB) LOS objects, 28% free, 40MB/56MB, paused 435us total 30.477ms
10-30 10:17:12.902    D/CameraActivity﹕ initApplicationAR()
10-30 10:17:12.902    I/Vuforia_SampleGLView﹕ Using OpenGL ES 2.0
10-30 10:17:12.902    I/Vuforia_SampleGLView﹕ Using opaque GLView, depth buffer size: 16, stencil size: 0
10-30 10:17:12.912    D/CameraActivity﹕ Creating new GLViewRenderer
10-30 10:17:12.912    D/CameraActivity﹕ Not saved. Set targets from configuration
10-30 10:17:12.912    D/ImageTargetRenderer﹕ setTargets
10-30 10:17:12.912    D/CameraActivity﹕ startAR
10-30 10:17:12.992    I/Vuforia﹕ Configure Video Background : Video (800 , 450), Screen (1440 , 2560), mSize (1440 , 2560)
10-30 10:17:13.372    7210-7257/ D/mali_winsys﹕ new_window_surface returns 0x3000,  [1440x2560]-format:1
10-30 10:17:13.382    7210-7788/ I/Vuforia_SampleGLView﹕ Creating OpenGL ES 2.0 context
10-30 10:17:13.382    7210-7788/ D/mali_winsys﹕ new_window_surface returns 0x3000,  [1440x2460]-format:4
10-30 10:17:13.392    7210-7788/ D/ImageTargetRenderer﹕ GLRenderer.onSurfaceCreated
10-30 10:17:13.392    7210-7788/ D/ImageTargetRenderer﹕ initRendering
10-30 10:17:13.402    V/ActivityThread﹕ updateVisibility : ActivityRecord{1cd5d124 token=android.os.BinderProxy@35dd0c55 {...}} show : false
10-30 10:17:13.412    7210-7788/ D/ImageTargetRenderer﹕ genTexture: 1
10-30 10:17:13.412    7210-7788/ D/ImageTargetRenderer﹕GLRenderer.onSurfaceChanged: 1440x2460
10-30 10:17:13.412    7210-7788/ D/ImageTargetRenderer﹕GLRenderer.onSurfaceChanged: 1440x2460
10-30 10:17:13.412    7210-7788/ D/ImageTargetRenderer﹕ loadTargets
10-30 10:17:13.412    7210-7788/ D/ImageTargetRenderer﹕ delete Resources
10-30 10:17:13.412    7210-7788/ D/ImageTargetRenderer﹕loadModelAndTextures
10-30 10:17:13.412    7210-7788/ D/ImageTargetRenderer﹕ loadTextures
10-30 10:17:13.422    7210-7788/ D/ImageTargetRenderer﹕ genTexture: 2
10-30 10:17:13.512    7210-7222/ E/BufferQueueProducer﹕[unnamed-7210-1] dequeueBuffer: min undequeued buffer count (2) exceeded (dequeued=7 undequeued=1)
10-30 10:17:13.512    7210-7224/ E/BufferQueueProducer﹕[unnamed-7210-1] dequeueBuffer: min undequeued buffer count (2) exceeded (dequeued=7 undequeued=1)
10-30 10:17:13.512    7210-7362/ E/BufferQueueProducer﹕[unnamed-7210-1] dequeueBuffer: min undequeued buffer count (2) exceeded (dequeued=7 undequeued=1)
10-30 10:17:13.512    7210-7222/ E/BufferQueueProducer﹕[unnamed-7210-1] dequeueBuffer: min undequeued buffer count (2) exceeded (dequeued=7 undequeued=1)
...