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Object Scanner doesn't work S10+ / S21 Ultra

February 5, 2021 - 6:06am #1

Hello everybody,

I'm new here and am currently also dealing with AR.

I have the problem that I cannot get the object scanner app to work on my Android 11.

After installing it, I get into the camera and then the App crashes.

After that, the app can no longer be opened.

There is always an error message "App terminated repeatedly" nothing more.

I have now tried it with my Galaxy S10 + and today with my S21 Ultra. Also on Galaxy Tab A with Android 9. Same error :(

Is there anything known? Am I doing something wrong?

 

Object Scanner doesn't work S10+ / S21 Ultra

February 10, 2021 - 2:11am #2

Hi,

Thank you for letting us know.

I can confirm that there is an issue with the Object Scanner app and R&D is looking into fixing the issue.

Br,

Vuforia Engine Support

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