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Vuforia issue some Android devices

March 11, 2021 - 3:05pm #1

Hello.

Problem with Object viewer when try to scan cube. Same problem with Merge Explorer.

New tablet Samsung tab 7 64gb 2020. Android original.

Is there a fix option? On camara settings by changes something in devolopers mode on the android device?

 

Thanks

Vuforia issue some Android devices

March 25, 2021 - 8:11am #4

Hi delia2000,

Link to download sample: https://assetstore.unity.com/packages/templates/packs/vuforia-core-samples-99026.

You would need to install Unity( 2019.4), download the sample and build it for the android device.

Unfortunately we encounter from time to time, rendering issues as mentioned by you with different Android devices but very sporadic, hence we have the list of recommended devices.

Thank you for your understanding.

Vuforia Engine Support

Vuforia issue some Android devices

March 17, 2021 - 2:41pm #3

Hello Mcotora.

We try to use to programs - apps:

Merge EDU and Merge Object Viewer

https://www.youtube.com/watch?v=nUDG0J6ZwLo



https://mergeedu.com/

 

All ok when you install it, but when you try to capture the cube, the screen become green with lines, and we have buy these tablets for school. We can´t do nothing with the students. The tablets are ok, but we buy it for begin with AR activities and now we have a big problem with Merge EDU. We have write email to Merge EDU and Samsung to find a solution, but not have answer at the moment.

We have buy 10 tablets, 2000€ and it not work for AR activities.

That´s the reason to try to find help with you, an option to fix it to can use AR activities. Please, if you could help us with any option, very grateful.

You say "test our Core sample app from Unity asset". Please could you give us a direct link to test exactly what you say. (to avoid take the wrong sample)

 

Thank you very much to try to help us.

Vuforia issue some Android devices

March 15, 2021 - 2:47am #2

Hi,

The Samsung Tab 7 is not on the recommended devices: https://library.vuforia.com/platform-support/vuforia-engine-recommended-devices.html although we support most of the ARCore devices.

Could you please let me know what features where you trying to use? Image Target?GroundPlane?

In addition would it be possible to test our Core sample app from Unity asset store and let me know if this reproducible?

Thank you.

Vuforia Engine Support

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