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What happend to Moto Z2 Force support?

March 14, 2019 - 8:23pm #1

I purchased the Motorola Moto Z2 Force SPECIFICALLY because it was listed in the Vuforia supported list for Fusion. But it does not work. It fails to initialize the tracker. In fact, if I run the example project for ground plane, I get the "Unsupported Device" page. Tell me this is an intermittent error. Or have you actually stopped supporting a phone you used to support?

I paid $500 for my license so I hope someone from Vuforia actually responds to this. Let me know if this is a release error of if my phone is truly a brick with fusion and ground plane.

What happend to Moto Z2 Force support?

March 18, 2019 - 3:40am #2

Hello,

I've very sorry to hear of your difficulties. However, I looked at our device calibration history and could not find where we've ever supported your device model.

In fact, we have had poor luck when calibrating Moto devices as they are not performant when running Vuforia Engine Advanced Features, such as Ground Plane and Model Targets. Thus, my history shows that we've only supported the Moto G4.

Thanks,

Vuforia Engine Support

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