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White Screen video when detected on Samsung S9

March 22, 2019 - 9:15am #1

Hello Vuforia Team,

I already update my Vuforia version to Vuforia v8.1.7, using Unity 2018.3.9f1, when I scan on my Oppo phone everything is okay, the video shows up when detected the image, but when I try to test it on Samsung S9, the video doesn't show up, only (Quad) shows up, please help me!!

SDK - 28.0.3

 

Thanks.

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White Screen video when detected on Samsung S9

April 1, 2019 - 9:19am #4

Hello @izrin93,

What is your S9 model number? Settings->About phone/device->Model number

If we have a similar model I can try running our core samples to see if I can reproduce.

Thanks,

Vuforia Engine Support

 

White Screen video when detected on Samsung S9

March 29, 2019 - 1:12am #3

Hello Vuforia Engine Support,

 

Yeah, the same behaviour, I don't know what to do already..

 

Thanks.

 

Regards,

Izrin93

White Screen video when detected on Samsung S9

March 26, 2019 - 9:02am #2

Hello,

When running the Video Playback feature in Vuforia Core samples, do you observe the same behavior?

Thanks,

Vuforia Engine Support

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