Hello, we did resolve the issue thanks to Jake!

All we had to do was to buy access to Developer Tools. Description:

• Log in to your Matterport account
• Go to Settings > Developer Tools
• Apply for access to Developer Tools (you have to fill the form)
• After access is given you will have to purchase (button "Purchase" will appear in the same Developer Tools section after Matterport gives you an access)
• Price is about 135 Euros

Worth to mention is we are using Matterport 3D Pro2 camera and this solution might not suit other cases.

Thanks Jake for help! Pitty Matterport needs so many payments to make this scenario work.

Blazej

Hi everyone,

Please review this documentation provided by Matterport to ensure your account is set up properly to work with Vuforia Area Targets:

https://support.matterport.com/hc/en-us/articles/360055678494-Matterport-Integration-with-PTC-Vuforia

-Jake

Damm even I am having a similar kind of issue, I have searched all over the internet and even have posted on number of threads on different forum, no solution seems to work. I am really frustrated, can anyone of you here help me resolve this issue, I am very much tired now.

Hello Vuforia Developers, we are facing exaclty the same issue:

Download of Matterport(TM) Space "kmf3MNKbpM5" (MatterPak(TM) download): Matterport(TM) space with ID "kmf3MNKbpM5" does not exist, or you are not allowed to access it.

We already have proper licenses, we bought Matterpak and we also checked that our space can be downloaded from Matterport portal with use of Download button. This results in zip file containing all the data for the scan. Desipte that we still get above error and cannot use our scans with Area Target Generator.

Did someone resolved that issue? Can somebody from Vuforia Team answer this issue?

Thanks!

Blazej

It has been a while since the problem occured, and it still does not work. Why dont we get support? Thank you 

Is there any news on this from the support team? Its been a while since the first of these posts. Thank you

I also have this issue. 

I also get the same error message when I try to create an Area Target.

Hello, I got same error for bought bundle.

I have bought "MatterPak" Bundle after Project processing, encouraged similar error as you. Anyone have any suggestion?