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Area Target Generator can't not find the Matterport files.

December 16, 2020 - 1:29am #14
Topic solved

'' Download of Matterport(TM) Space "9KyeuWwKY2J" (MatterPak(TM) download): Matterport(TM) space with ID "9KyeuWwKY2J" does not exist, or you are not allowed to access it. ''

 

This problem bothered me for a week.



I'm not sure if that needs to pay for Matterport or it is free.



I looked at the Vuforia guide about Area Target Generator and followed the step.



Maybe I misunderstand somewhere.



Could somebody help?



Thanks.

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Area Target Generator can't not find the Matterport files.

December 23, 2020 - 5:32pm #13

I have bought "MatterPak" Bundle after Project processing, encouraged similar error as you. Anyone have any suggestion? 

Area Target Generator can't not find the Matterport files.

December 26, 2020 - 1:44am #12

Hello, I got same error for bought bundle.

 
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Area Target Generator can't not find the Matterport files.

January 2, 2021 - 7:21am #11

I also get the same error message when I try to create an Area Target.

Area Target Generator can't not find the Matterport files.

January 6, 2021 - 7:00am #10

I also have this issue. 

 

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Area Target Generator can't not find the Matterport files.

January 8, 2021 - 12:07am #9

Is there any news on this from the support team? Its been a while since the first of these posts. Thank you

Area Target Generator can't not find the Matterport files.

January 18, 2021 - 12:06am #8

It has been a while since the problem occured, and it still does not work. Why dont we get support? Thank you 

Area Target Generator can't not find the Matterport files.

February 12, 2021 - 10:03am #7

Hello Vuforia Developers, we are facing exaclty the same issue:

Download of Matterport(TM) Space "kmf3MNKbpM5" (MatterPak(TM) download): Matterport(TM) space with ID "kmf3MNKbpM5" does not exist, or you are not allowed to access it.

We already have proper licenses, we bought Matterpak and we also checked that our space can be downloaded from Matterport portal with use of Download button. This results in zip file containing all the data for the scan. Desipte that we still get above error and cannot use our scans with Area Target Generator.

Did someone resolved that issue? Can somebody from Vuforia Team answer this issue?

Thanks!

Blazej

Area Target Generator can't not find the Matterport files.

February 15, 2021 - 6:04am #6

Damm even I am having a similar kind of issue, I have searched all over the internet and even have posted on number of threads on different forum, no solution seems to work. I am really frustrated, can anyone of you here help me resolve this issue, I am very much tired now.

Area Target Generator can't not find the Matterport files.

February 16, 2021 - 6:57am #5

Hi everyone,

Please review this documentation provided by Matterport to ensure your account is set up properly to work with Vuforia Area Targets:

https://support.matterport.com/hc/en-us/articles/360055678494-Matterport-Integration-with-PTC-Vuforia

 

-Jake

Area Target Generator can't not find the Matterport files.

February 16, 2021 - 8:15am #4

Hello, we did resolve the issue thanks to Jake!

All we had to do was to buy access to Developer Tools. Description:

  • Log in to your Matterport account
  • Go to Settings > Developer Tools
  • Apply for access to Developer Tools (you have to fill the form)
  • After access is given you will have to purchase (button "Purchase" will appear in the same Developer Tools section after Matterport gives you an access)
  • Price is about 135 Euros

Worth to mention is we are using Matterport 3D Pro2 camera and this solution might not suit other cases.

Thanks Jake for help! Pitty Matterport needs so many payments to make this scenario work.

Blazej

Area Target Generator can't not find the Matterport files.

July 8, 2021 - 6:12am #3

Same issue here. Developer API access on Matterport already on. Anyone solved this? 

Area Target Generator can't not find the Matterport files.

July 8, 2021 - 7:19am #2

Hello,

unfortunately it is not clear what is your issue. The topic here is pretty old and is not clear what is the "same" and to which of the comments is your issue related.

Could you provide , please,  more detailed information about tools, versions , platform and the observed behavior but also  error messages and what is not working.

Thanks!

BR

Vuforia Engine Support

Area Target Generator can't not find the Matterport files.

July 8, 2021 - 10:26am #1

Hi, I mean same as in the same as the topic which is:  Area Target Generator can't not find the Matterport files. I thought this was pretty straightforward that's why I didn't want to add more info. As for the error it is pretty the same for everyone here: Can't find the ID.

Download of Matterport(TM) Space "0001" (MatterPak(TM) download): Please check the provided ID, the Matterport(TM) space with ID "0001" does not exist.

I solved it though. 

So, for anyone here that is still stuck on this matter, I was able to solve it by entering the ID that is in the URL of the matterport space. Click on the space, look for the URL that the browser will show, there you will find the ID. That's the ID you should enter for connecting the AT Generator to the Matterpak files. 

For the Vuforia team, thx for the quick reply anyways. 

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