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RESOLVED: Known issue with ATG and Matterport

December 7, 2020 - 7:58am #2

Hi, 

Creating datasets with ATG fails with an Matterport error: "Received an invalid response..." or "Unable to connect to Matterport portal..."

We are working with Matterport to address this issue as quickly as possible. 

Thank you for your understanding.

Vuforia Engine Support

RESOLVED: Known issue with ATG and Matterport

December 11, 2020 - 6:28am #1

Hello,

Matterport has indicated that the service issues identified earlier this week have been resolved.

If you're still facing issues generating an Area Target from a Matterport Pro 2 scan, please post to the Vuforia Engine Area Targets forum.

Thanks,

Vuforia Engine Support

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