Target status spontaneously changed to "failed"

November 1, 2012 - 10:57am #1

I have a target uploaded a week or so ago that was "success" with a tracking rating of 4, which is now showing a status of "failed".  As far as I know, nothing has been done to this target recently.  Curiously, it is still recognized as a valid target and tracks nicely.

 

GET /targets/d907cdd0f90f4569aa90b41fbce00762
{"result_code"=>"Success", "transaction_id"=>"ae515df5673c495f942da61852c1c437", "target_record"=>{"target_id"=>"d907cdd0f90f4569aa90b41fbce00762", "active_flag"=>true, "name"=>"REDACTED", "width"=>190.0, "tracking_rating"=>4, "reco_rating"=>""}, "status"=>"failed"}

Any idea why this happened and what I can do about it?

Target status spontaneously changed to "failed"

November 2, 2012 - 2:02am #3

Hi, it turns out there was an issue with updating the targets, that was causing the tracking rating to be erroneously  reset to zero.

Now the issue has been corrected; Suggestion is to delete the affected targets and upload them again to the Cloud.

Target status spontaneously changed to "failed"

November 1, 2012 - 2:53pm #2

hi, just to inform you that yesterday there was a server update between 1 and 3pm PST, so there might have been some hicups;

could you re-test your targets and see if you get normal results now, or if you still see unexpected issues ?

 

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