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Cloud Recognition - Uploading Image failed

May 8, 2014 - 1:32am #1

Hi

Since this morning we are not able to add any new images to our cloud database. Every image (even images we uploaded in the past) are rejected after about 30-60 seconds in pending with "uploading image failed".

Since the Cloud Service has been down before and there was no explanation offered afterwards whats so ever I demand again (for everybody else who pays for this service too) that there gets some kind of hotline installed, where we can get faster information than writing in the forum...

Please give advice on this topic

Regards

Maik

Cloud Recognition - Uploading Image failed

May 8, 2014 - 3:09am #2

Hi,

have you already sent a query to www.vuforia.com/contact (selecting the "Cloud Recognition support" category from the dropdown menu) ?

It appears that the average image upload time has been slightly increasing in the past few hours (e.g. taking a few more minutes than the usual ~10 min ),

but I am not aware of the specific issue you describe here (=> 'upload failed' after 30 - 60 seconds);  

I've been also testing the upload of a few targets recently, and could not observe/reproduce your issue.;  perhaps this could be an issue affecting your account at the moment, for which I strongly suggest you contact www.vuforia.com/contact.

 

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