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different status on web interface and api

March 8, 2013 - 4:42am #1

I'm getting different status on web interface and on api.

The web says status = Active, the api says status=processing

I can't update the target.

 

project_id: b8d160967fc846319b4d5ae7addb37e5

target_id: 6d4f9ef71f5744789c9ffb4f197c0760

different status on web interface and api

March 19, 2013 - 12:54am #10

Hi dmmartins,

do you still observe that issue ? 

 

different status on web interface and api

March 8, 2013 - 11:58am #9

No error but downloading the metadata I noticed it was not the file I just uploaded.

Have you checked the content of the metadata file ? was it different from the content of your original file ?

 

different status on web interface and api

March 8, 2013 - 9:07am #8

Ok, I changed the metadata of one of these images via web. I didn't get a processing image. Just after upload new metadata the image was active.

No error but downloading the metadata I noticed it was not the file I just uploaded.

different status on web interface and api

March 8, 2013 - 8:51am #7

OK, so can you now try to upload (or change) the target metadata via the Web (not using the API);

next to the image, you should see a button saying "Update Metadata" or similar;

as soon as you do that, the image should switch to "Processing" for some minutes, and then switch back to active...

could you check if you can do that without any error ? 

(note: of course, make sure to do this operation for a target that appears as "processing" via API, i.e. one of the "problematic" targets)

 

 

different status on web interface and api

March 8, 2013 - 8:19am #6

I see the image

different status on web interface and api

March 8, 2013 - 7:34am #5

One more question:

if you click on one of the targets (using the Target Manager on the Web) that are in "processing" status (despite the fact that it shows as "Active"), what do you see ? 

do you see the Image, or do you see a rectangle showing the messsage "Processing..." ?

 

different status on web interface and api

March 8, 2013 - 6:05am #4

I can't update via api. I get a fail result code.

If it's useful, I have a list of targets in this state.

different status on web interface and api

March 8, 2013 - 5:59am #3

Hi, when you say "I can't update the target" do you mean that you cannot update via API or on the website ?

In particular, even though the API tells you "processing", can you update the metadata of a target on the web ?

 

different status on web interface and api

March 8, 2013 - 5:10am #2

Actually I just checked, I have 128 of 559 targets that shows active on website and processing on api.

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