Hi, there seem to be a temporary slow-down of the system;

could you send your query to:

www.vuforia.com/contact

and select the Cloud category from the drop-down menu ?

They should be able to provide more info.

Dear Nalin

I have a customer who had also experienced the same problem.

Now they are developing another App using Vuforia's cloud recognition, and they'd like to know if there is an SLA. Can you please help to check this?

Thank you!
 

Sam

NalinS wrote:

Normal service should now be resumed.  

If there are any further problems then please report them.

 

thanks

N

How about a bit more info? What happened? Will it happen again? Are there SLA's provided?

Normal service should now be resumed.  

If there are any further problems then please report them.

thanks

N

Apologies, but the problem remains and the CR Team is working hard to rectify it.

I will revert back when I have more information.

thanks

N

aciang wrote:

Dear Moderators,

Any updates about this issue?

My markers are in pending status for more than 24hours.

Kindly advise.

Thank you.

Since Saturday now here...

also, even after we successfully updated the metadata (after 24 hours), the system is still giving us the old metadata when we scan the target.  this is very annoying and is causing us many trouble.  any idea when this can be solved?

Dear Moderators,

Any updates about this issue?

My markers are in pending status for more than 24hours.

Kindly advise.

Thank you.

Cloud recognition is taking a lot of time.

Is their any thing that I should do?

Plz help me

Hi,

It doesn´t seem completely fixed yet. I still got one target in pending, but 2 other of my pictures were processed last night. 
Very poor performace. To the Admins: The users might be more understanding, if they knew why this happened. Since some of them (including me) pay monthly for the service we have to know, if this could happen again in the future.

Best regards

Maik

Hi,

the last post from brvandewalle is 13hours ago..

and the first port from george85 is 1 week old?

curious.., mine is still in pending status..

has anyone had their cloud recognition pending problems work normally again?

I am just getting started with vuforia and I can't say that this is good advertising. Are there any SLA's for the cloud recognition service?

I did already.  the reply is still no definite timing...  I am not sure how to deal with my angry customers right now.....  

any idea when the issue can be fixed?  How come we never get a notice beforehand saying that the system upgrade might lead to this type of issue?

Alfred

You may want to direct your query to the contact page:

www.vuforia.com/contact

Sorry double post

I got a print-campaign I couldn't setup fot today,too. (Newspaper that is out right now).
I understand,that you are working on the problem,but the problem pe rsists for over 24 Hours now, with a service we pay for!

Can you please take a look at my database?  targets have been pending for over a day.  project id is as follows.  We have a live event right now and it relies on the pending targets.  Customers are yelling at us for a problem resolve timeframe.  Can you please take a look ASAP?  

Project ID: c592e738ef7548f088a91bf70e7882c2

Thanks,

Alfred

The Cloud Reco team has advised that they are aiming for the backlog to be cleared later today.

thanks

N

Apologies - yes there is a problem at the moment and the Cloud Reco team are working hard to try to resolve this.

At the moment we have no timeframe for when this will be resolved, but please bear with us.

I will revert back when there is more information.

thanks for your patience here

N

Hi,

I uploaded some markers to cloud database this morning, it usually takes minutes to become active from pending status.

but it has passed 8 hours and the status is still pending.

Please check it ASAP!

Thanks a lot.

If you have already used our contact form, the team there should be already looking at your issue. 

Hi, have you contacted this link?

https://developer.vuforia.com/support/contact

You can bring your issue there, by selecting a technical category in the contact form.

We are aware of an issue which might have temporary affected some Cloud databases; so, this could explain the delay you have observed;

it is possible that by now the issue is already resolved, so you can check your targets again.