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Image Target on pending for more than 2 hours...

November 28, 2013 - 11:12am #1

Whats should I do if I have an image target at the cloud and now I want to change the metadata. But when I change this metadata the image target just wont get refreshed again at the database. It has been 2 hours now and the image is still on pending. Is this a bug on the system? 

It's the first time that something like this happens to us... 

Anyone can give me a hand with this. I cant cancel the target, because the delete or cancel is disable.

 

Thanks...

Image Target on pending for more than 2 hours...

November 28, 2013 - 6:20pm #2

Is it still Pending?

If so, please PM me the Project ID for the affected database, the affected target id's, the email address associated w/ your account, and an example of the metadata you'd posted. 

You can find the project ID in the URL for your Cloud Database.

e.g. 

https://developer.vuforia.com/targetmanager/cloudTarget/cloudTargetList?projectId=[ UID ]&dataRequestedForUserId=19377&fromTab=

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