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Invalid file format

June 21, 2016 - 7:16pm #1

See attached images.

My image always show “Invalid file forma”  when I upload. And  I am sure it is 8 bit gray scale or 24 bit RGB.

Is it possible to have more informations than "Invalid file format.Only 8 bit gray scale or 24 bit RGB of file type JPG or PNG are allowed."?

AttachmentSize
Image icon ceshiceshi.png429.98 KB

Invalid file format

June 22, 2016 - 10:50am #2

Hello,

I suggest comparing your file with one that is accepted by the Target Manager to better understand how it was formatted when authored. This could reveal clues as to why it is failing to be accepted.

A good tool for this is IrfanView as it provides a great level of detail about image file formats.

Thanks

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