I'm getting the error attached error after less than a minute with the camera open using Cloud Recognition. You press ok and another one appears, and so on.
using Unity 2018.2.2 and 2018.2.5 as well.
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I'm getting the error attached error after less than a minute with the camera open using Cloud Recognition. You press ok and another one appears, and so on.
using Unity 2018.2.2 and 2018.2.5 as well.
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This happened on all the devices we tried, Samsung S8, Moto G4 for example.
This is a log that repeats every frame:
09-03 14:07:13.287: E/Unity(27490): (Filename: ./Runtime/Export/Debug.bindings.h Line: 43)
09-03 14:07:13.391: E/Unity(27490): Cloud Reco - Update Error: UPDATE_ERROR_BAD_FRAME_QUALITY
09-03 14:07:13.391: E/Unity(27490): UPDATE ERROR BAD FRAME QUALITY
09-03 14:07:13.391: E/Unity(27490): Low-frame quality has been continuously observed.
09-03 14:07:13.391: E/Unity(27490): Error Event Received on Frame: 1437
Hello @franchestermilan,
This event means that Vuforia Engine is detecting a poor quality camera frame, so it will not submit it to the Cloud Reco service. It doesn't mean that Cloud Reco won't function (as other camera frames may be good enough to send to the service), it just means that it was trying to send the frame but did not.
I've only observed this error when covering the camera lens, or setting the device down such that the camera is blocked.
Thanks,
Vuforia Engine Support