Hello @franchestermilan,

This event means that Vuforia Engine is detecting a poor quality camera frame, so it will not submit it to the Cloud Reco service. It doesn't mean that Cloud Reco won't function (as other camera frames may be good enough to send to the service), it just means that it was trying to send the frame but did not.

I've only observed this error when covering the camera lens, or setting the device down such that the camera is blocked.

Thanks,

Vuforia Engine Support

Yes is still now working. how can this be solved?

Are you only seeing this in your project or do you also see it when you run the Cloud Reco sample in the Core Samples?

Thanks,

Vuforia Engine Support

This happened on all the devices we tried, Samsung S8, Moto G4 for example. 

This is a log that repeats every frame:

09-03 14:07:13.287: E/Unity(27490): (Filename: ./Runtime/Export/Debug.bindings.h Line: 43)

09-03 14:07:13.391: E/Unity(27490): Cloud Reco - Update Error: UPDATE_ERROR_BAD_FRAME_QUALITY

09-03 14:07:13.391: E/Unity(27490): UPDATE ERROR BAD FRAME QUALITY

09-03 14:07:13.391: E/Unity(27490): Low-frame quality has been continuously observed.

09-03 14:07:13.391: E/Unity(27490): Error Event Received on Frame: 1437

Hello matiasjaure,

What devices are you seeing this on? Do you see this in our Cloud Reco sample? Do you see any errors in the device logs?

Thanks,

Vuforia Engine Support