Hi DavidBeard,

Please keep us updated with the investigation result.

Thank you.

Dear Sir,

Have you find the problem about "service unavailable"?

Thx.

This should be fixed now.

Please let us know if there are any issues in the last 5 hours or so.

thanks,

N

Hi,
 

Just checked, the service is running again.. thank you :)

from the time I realized it was down.. the service stopped for more than 6 hours.

Could you please share the investigation result?

what make the service down?

Vuforia's workaround and future prevention for this problem?

Thank you.

I'm still getting "Service unavailable" errors in the Netherlands, even when I'm using the Cloud Recognition sample.

Glad to hear I'm not the only one :)

HI, im also getting the "service unavailable" error, from the cloude service, im from israel, android (unity project), please help me and tell me what can be done.

thx!

We are currently investigating the issue, we will update on status as soon as possible.

The Cloud Recognition service has been restored in all regions. We apologize for any inconvenience that this interruption may have caused.

If you are still encountering any problems, please contact me directly via PM and provide the Project IDs of the affected Cloud Databases, which can be found in the URL of DB's UI page, along with the email address associated with your Target Manager account, and also tell me the affected locations. 

Dear Moderator,

Could you please share on why the service was down?

Thank you.

DavidBeard wrote:

We are aware of “service unavailable” responses from some developers in the Asia Pacific region and are investigating the cause. 

Hi

Please help me last mounth when i test cloud database anythings was ok, but now when i try to test i see "The Service is unavailable"

Hi ARDGco,

this thread is 1 year old (2013) and it refers to a temporary glitch occurring more than a year ago.

At current time, I am not aware of service unavailable;  maybe check first if you have Internet connection working and active in your device and check if bandwidth is not too low (could it be that there is some temporary slow down or connectivity issue in your local network ?)

Hi

I try again but not work. i check connection it is ok.

The two weeks that I have access to this service is disabled

when i try to test unity show"the service is unavailable"

please help me

thanks

have you tested the Cloud Recognition sample ? 

are you using your own Cloud Account or just the sample one ?

Yes i testcloud reco sample

and i test both first study in vuforia book sample and then my access key

thanks for help

What is your geographic location ?

Is the clock time on your computer set correctly? In the SDK Known Issues list, there's a similar error that can be encountered in some situations:

"Cloud recognition requires the device time to be accurately set (the tolerance is 5 minutes). If the device time is off, the SDK will return an ‘TIMESTAMP_OUT_OF_RANGE’ error. However due to a limitation in the Android SSL stack if the time is significantly off (more than a year), then the above error is not reported. Instead the error ‘SERVICE_NOT_AVAILABLE’ is reported."

SDK Release Notes / Known Issues: https://developer.vuforia.com/resources/sdk/unity

Thank you so much

I change Unity Extension to 3.0.9 Ver.

It's still giving service unavailable in response. Can you please check and confirm what is the issue this time ?