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Webservice down ?

July 17, 2013 - 3:43am #1


I am trying to create cloud tracker, as usual since 1 month, and it always worked.

Now, if i create the tracker from your web interface, my tracker stays in "pending" state.

And if i create it from your webservice, i get a valid id in return (10af1fe635e44ed5b38c5b155edaf45c for exemple), but nothing appears in your web interface, even in pending mode.


If there some troubles right now ?

ps: i had a warning about 1000 cloud tracker limit reached few days ago.

Webservice down ?

July 17, 2013 - 9:31am #6

Glad to help.

Webservice down ?

July 17, 2013 - 9:24am #5

All the trackers we had created this morning are now in the web interface and works propery.

Thanks for forwarding our pb to the commercial team.

Webservice down ?

July 17, 2013 - 6:55am #4

Hi, I'm not sure whether removing targets after exceeding the quota would work; 

however, I would invite you to contact the team again and ask for clarifications on this subject;

you can use www.vuforia.com/contact


Meanwhile, I have also passed the message to our commercial team to have a look; you should get contacted very soon to settle this.


Webservice down ?

July 17, 2013 - 6:44am #3



We already contacted them and signed this paper.

Can you confirm that the problem come from them ?

Even if we deleted trackers to be under 850 trackers ? 

Webservice down ?

July 17, 2013 - 6:14am #2

Hi, the warning of 1000 cloud targets limit reached inidcates that you are exceeding the quota allowed for free accounts;

you may want to take contact with the Vuforia team.

Specifically, for information about the Cloud Recognition usage and service terms, please consult this page:


The full Cloud Recognition Service Agreement can be downloaded here:



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