By bennierop
on Thu, 01/24/2013 - 14:38
When i select the Target Manager from the top menu, my user becomes "null" and i cannot create databases or use the cloud recognition service.
I cannot create any markers this wat.
Ben
Bugs in the Target Manager
Hi, have you tried with different browsers ? (e.g. Chrome, Firefox, IE, etc.); does it make any difference using different browsers ?
Bugs in the Target Manager
Yes, i have and the problem lay with the account itself.
Loggin into another account using the same browser resulted in a working account able to create markers.
The account is simply broken somehow.
Bugs in the Target Manager
Can you send me the email address associated with your account?
Also is this a new account, or one that you created prior to the recent 2.0 release?
Bugs in the Target Manager
The account is older than the 2.0 release.
Bugs in the Target Manager
Ok Team
This is my situation :
Target Manager from the top menu, my user becomes "null" and i cannot create databases or use the cloud recognition service.
Any procedure to solve this issue ?
Thanks in advanced,
German Medina Neria
Bugs in the Target Manager
We're looking into this on the backend, and I have your email, so we'll be sure to examine your account.
Bugs in the Target Manager
I also have the same issue.
It shows as "null" in the Target Manager and I can't create new or manage my existing targets anymore. Please help. :)
Thanks!
Bugs in the Target Manager
Please PM me the email associated w/ your TM account.
Bugs in the Target Manager
Done.
Thanks!
Bugs in the Target Manager
Any news ?
I can not login to target manager through mistergmedina@gmail.com
Thanks in advanced,
Bugs in the Target Manager
I am still having this issue. :(
Any update on this?
Thanks!
Bugs in the Target Manager
Yes ... The same is with my profile
This issue has several weeks with not resolve .....
I do not understand why other users has the access ?
Please , Vuforia Developer's Team confirm procedure to troubleshoot on this event.
Thanks in advanced,
Bugs in the Target Manager
I am using Chrome as browser (Versión 25.0.1364.97 m)
and I have tried with IE (Version: 9.0.8112.16421
Bugs in the Target Manager
Are you able to create a new account, or is this occuring for all accounts that you create?
Bugs in the Target Manager
I just only create one account.
That is : User : Uss01
email : Mistergmedina@gmail.com
Regards,
German Medina Neria
Bugs in the Target Manager
New accounts are not affected by this bug.
I guess this happened when you guys updated the Target Manager portal with the latest release of Vuforia. :) Some existing accounts, with maker databases, got letf out during the process.
Bugs in the Target Manager
OK
That is true :
I have created a new account Entrena009@gmail.com and is enable to create database on Target Manager and its working; The same happens when I deleted that database. In another words is working
Bugs in the Target Manager
This issue was never fixed!
Can someone please have a look at this?
Really dissapointed! A good way for Vuforia to lose more developers.
Thanks!
Bugs in the Target Manager
Please PM me your email. I'll relay it to our admin to re-enable your account.
Anyone else who is still affected by this issue should do the same.
Bugs in the Target Manager
Thanks David.
I actually did once... anyway, PM-ed you again.
Just, please re-enable my account. I don't need the markers or the databases. I can recreate them.
I really appriciate your effort. Thanks!
Bugs in the Target Manager
The issue is fixed for me. I can access the Target Manager with no issue.
Thanks once again!