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Can't download one of my trackable due processing error.

June 6, 2013 - 2:15am #1

I have multiple trackable in a database and download the packaged trackable works just fine when exclude a specific trackable.

Following error is show:

"Error in processing request please try after some time"

It worked a couple of months ago.

I just need to add an extra trackable but this way it'll break my app.

 

Can't download one of my trackable due processing error.

June 20, 2013 - 12:29pm #10

Hello Alessandro !

 

Thanks for this feedback.

 

Yes, I confirm that datasets with 0 rated trackers are now downloadable ! So for me, the problem is fixed !

 

Thanks again :)

Can't download one of my trackable due processing error.

June 20, 2013 - 2:03am #9

@All:

UPDATE:

the issue with zero-rated targets should have been fixed; could you verify on the current Target Manager please ?

Can't download one of my trackable due processing error.

June 19, 2013 - 10:06am #8

greeting,

i have the same problem.

any solution.?

Can't download one of my trackable due processing error.

June 7, 2013 - 7:36am #7

We are aware of the issue with zero-rated targets. We are looking into it, I will udpate as soon as I have some news.

 

Can't download one of my trackable due processing error.

June 6, 2013 - 9:26am #6

I'm experiencing a similar issue. Maybe its related to yesterday maintenance?

At first, I wasn't able to download unity package of my markers. After many tries I finally got able to create one (yay!) However at runtime I'm not able to load the dataset :(

Can't download one of my trackable due processing error.

June 6, 2013 - 8:48am #5

Hello Alessandro,

We have exactly the same problem as Elegia. Some of our trackables were 0 star but works well on mobile platforms, and now, we can't download them from the Target Manager.

Why now the Target Manager doesn't allow the downloading of trackers with 0 star ? Why there is this new restriction ?

 

 

Can't download one of my trackable due processing error.

June 6, 2013 - 3:20am #4

Yes, zero-rated targets currently result in a failure report. You should aim at least for 1-star rating.

 

Can't download one of my trackable due processing error.

June 6, 2013 - 3:00am #3
  • The 'bad' trackable has a zero rating but it used to work before and the tracking was good enough
  • The name has underscores but renaming of reuploading with diffirent name doens't help

After testing it does seem that processing trackables with zero rating produces the error.

Is this by design? Because like I said, it used to work just fine.

Can't download one of my trackable due processing error.

June 6, 2013 - 2:53am #2

Hi, I have a few questions:

- what is the tracking rating assigned to your target by the target manager (0 to 5 stars rating) ?

- what is the name of the target ? certain special characters may not be used; if you are using special characters, you may want to try and rename to something simple like "MyTrackable1"

 

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