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Creating AR trackable failing

August 28, 2013 - 10:01am #1

Hi I'm trying to create a database or upload an AR trackable and I'm getting this issue:

There has been an error while processing your request. Please try again or search for the issue in the forums.

Any idea what's going on?

Thanks!

Creating AR trackable failing

September 7, 2013 - 5:40am #3

are you by any chance trying to upload a CMYK .jpg? i had a similar error a while ago and changing the color mode to RGB solved the issue for me.

hope this helps.

best,

stefan

Creating AR trackable failing

August 28, 2013 - 10:35am #2

Hi, could you provide a more detailed description ?

at what stage di you get this error message ? during uploading an image target ? or other type of target ?

or when trying to download the database ?

also, what is the name of the database ?

and have you tried using different browser (e.g. Chrome or Firefix instead of I.E. for example) ?

 

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