By deshawn
on Wed, 08/28/2013 - 17:01
Hi I'm trying to create a database or upload an AR trackable and I'm getting this issue:
There has been an error while processing your request. Please try again or search for the issue in the forums.
Any idea what's going on?
Thanks!
Creating AR trackable failing
Hi, could you provide a more detailed description ?
at what stage di you get this error message ? during uploading an image target ? or other type of target ?
or when trying to download the database ?
also, what is the name of the database ?
Creating AR trackable failing
are you by any chance trying to upload a CMYK .jpg? i had a similar error a while ago and changing the color mode to RGB solved the issue for me.
hope this helps.
best,
stefan