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Download Targets processing error

October 9, 2013 - 2:35am #1
In the Target Manager -> Device Database -> MyProject
 
When I try to generate a trackable file with button "Download Selected Targets", I get this error
 
× There has been an error while processing your request. Please try again or search for the issue in the forums.  
 
After this error the project is renamed in: "Dummy Project"
 
I tried different browser.
I tried to select different elements.
 
 

 

Download Targets processing error

March 29, 2019 - 4:19pm #13

Hello @smacarhp,

If the issue persists, please open a support ticket for investigation: https://developer.vuforia.com/support/contact/cloud (Category = Target Management)

Thanks,

Vuforia Engine Support

Download Targets processing error

March 27, 2019 - 5:45am #12

Hi ,

I am also facing the same problem. When I try to download the target database, it gives me the following error.

"It is taking too long to create the database. Please try again. If the problem continues, search for the issue in the forums."

 

Please provide a solution and this is URGENT.

 

 

 

Download Targets processing error

February 25, 2019 - 9:02pm #11

Hey,

  It worked :) , thanks.

Download Targets processing error

February 25, 2019 - 11:28am #10

Hello,

We've had some recent reports of intermittent problems with the Vuforia Target Manager. The team is investigating the source of the errors.

Can you tell me if the issue still persists? Are you able to download the device database?

Thanks,

Vuforia Engine Support

Download Targets processing error

February 25, 2019 - 3:21am #9

Hi ,

  I am also facing the same problem. When I try to download the target database, it gives me the following error :-

"It is taking too long to create the database. Please try again. If the problem continues, search for the issue in the forums."

I am new to AR and have started with the basic poc, Right now I have just one target associated with it. Please find the attachment.

 

AttachmentSize
Image icon error.JPG52.61 KB

Download Targets processing error

January 10, 2019 - 8:55pm #8

raissetto wrote:
In the Target Manager -> Device Database -> MyProject
 
When I try to generate a trackable file with button "Download Selected Targets", I get this error
 
× There has been an error while processing your request. Please try again or search for the issue in the forums.  
 
After this error the project is renamed in: "Dummy Project"
 
I tried different browser.
I tried to select different elements.
 
 

 

 

same issue

Download Targets processing error

October 18, 2013 - 9:13am #7

Thanks anibal for this update:

so, to summarize:

based on your observations, the issue is due to selection across multiple pages; by displaying more targets per page (e.g. 120) you can select all your targets in one shot and in this case the error does not occur.

I'll write up a report for our engineering team, but thanks for the workaround tip.

Thanks.

 

Download Targets processing error

October 18, 2013 - 6:41am #6

We have the same problem over here, with any new target that we add to the database group.

we have 42 targets in the database and want to download only 8, one of those are recently added. if we want to get that 8 group of target, we get the error, and get the rename group "Dummy Project",  but when trying to get a differente selection with older targets the error don´t occurs.

the most important thing we can observe is that when trying to download selected targets from diffent page the error WILL occur, BUT when selecting ONLY targets from the same page theres no problem in the download.

so a quick fix for everyone (if you have less than 120 targets in your group) would be selecting a 120 target per page view at the bottom and and then download your database

hope this would be helpful for anyone.

 

Download Targets processing error

October 9, 2013 - 4:52am #5

hamcavabirre

 

Thanks

Download Targets processing error

October 9, 2013 - 4:48am #4

What is the name of your problematic database ? 

 

Download Targets processing error

October 9, 2013 - 3:03am #3

Hi Alessandro, 

My Device database have 54 targets, and the error occurs with all selection and with the selection of a few targets.

I have other "Device database" with less targets and with these I don't have any problem to download.

Now  after about 30 attempts, the system did not give me error and I downloaded the file, It seems to work intermittently.

Thanks for quick response

Download Targets processing error

October 9, 2013 - 2:48am #2

Hi, I have passed your report to our engineering team to have a look at it.

I'll get back to you as soon as I have more news;

one question meanwhile:

how big is your dataset, i.e. how many targets does it include ? (or how many of them are you selecting for download) ?

 

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