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Download Targets processing error

By raissetto on Wed, 10/09/2013 - 09:35
In the Target Manager -> Device Database -> MyProject When I try to generate a trackable file with button "Download Selected Targets", I get this error × There has been an error while processing your request. Please try again or search for the issue in the forums.   After this error the project is renamed in: "Dummy Project" I tried different browser.I tried to select different elements.  

 

AlessandroB

Wed, 10/09/2013 - 09:48

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Hi, I have passed your report to our engineering team to have a look at it.

I'll get back to you as soon as I have more news;

one question meanwhile:

how big is your dataset, i.e. how many targets does it include ? (or how many of them are you selecting for download) ?

Thanks anibal for this update:

so, to summarize:

based on your observations, the issue is due to selection across multiple pages; by displaying more targets per page (e.g. 120) you can select all your targets in one shot and in this case the error does not occur.

Hi ,

  I am also facing the same problem. When I try to download the target database, it gives me the following error :-

"It is taking too long to create the database. Please try again. If the problem continues, search for the issue in the forums."

medabit

Mon, 02/25/2019 - 19:28

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Hello,

We've had some recent reports of intermittent problems with the Vuforia Target Manager. The team is investigating the source of the errors.

Can you tell me if the issue still persists? Are you able to download the device database?

Thanks,

Hi ,

I am also facing the same problem. When I try to download the target database, it gives me the following error.

"It is taking too long to create the database. Please try again. If the problem continues, search for the issue in the forums."

 

medabit

Fri, 03/29/2019 - 23:19

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Hello @smacarhp,

If the issue persists, please open a support ticket for investigation: https://developer.vuforia.com/support/contact/cloud (Category = Target Management)

Thanks,

Vuforia Engine Support