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By adala88 on Thu, 01/24/2013 - 09:16

sorry for my bad english !!

I tried to upload the image for cuboid

the front image is working ~

but when I try to upload the top & bottom image

it just show me the error message as above.

I'm sure that size of image all right ~

any ideas ??

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Hi, this might possibly be a temporary problem, have you tried logging out and loggin in again and uploading again ?

do you get the same error consistently ?

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thank you for the quick reply !!

yes I've did that like you said and I switch the other browser to log in

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Could you PM me your image files and the cuboid settings (dimensions) that you use; I would like first to try and reproduce your error, so to exclude that there is a problem with your account...

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Hi, I ave received your files thanks, and I reproduced the issue (also using a different image).

On the other hand, I was able to upload top and bottom images (resized to different sizes) on a Cuboid with different dimensions.

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I see ~

really tks !!!!

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Hi, meanwhile, could you make some "experiments" by using cuboids of different sizes (e.g. changing width or height significantly), to see if you get it to work ?

This would help narrowing down the problem (while we also investigate on our side...)

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Hi adala88, just a quick update: we have identified the cause of the issue; this is under correction and an update of the TMS with this fix is expected relatively soon (although I don't have an official ETA yet, but i will update you when I have more details).

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same error here

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Hi attilanyers,

could you PM me the images and the cuboid dimensions that you are using?

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Hi attilanyers,

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@ adala88,

the cuboid issue (top/bottom images) should be fixed in the current system; please try again if not alrready..

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Trying to upload since 7 hours. Need to finish the Target as soon as possible (->Deadline)

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Hi, you need to take care of image format (JPEG or PNG, RGB 24bits, no alpha, no 32bits, image size less than 2 MB), and

you need to take care that the Aspect ratio of each image is compliant with the aspect ratio of the various faces of the cuboid, as mentioned in this thread already.