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Error in Target Tanager uploading top/bottom images for cuboid

January 9, 2013 - 5:25am #1

I'm trying to create a cuboid target based on 6 sides of a packet of cigarettes. I successfully uploaded the left, right, front and back but the top and bottom sections always just come back with a generic error: An error occurred while uploading the image. Please try later.

I've tried numerous times and on different browsers, always the same result.

I've sent the images to

so you can see for yourself.

The sizes are used are

width 55.0

height 88.0

length (depth) 23.0

and I scaled the images to match these aspect ratios.

 

A couple of other things:

When I try to change the bottom image (that is already uploaded OK the first time but was inverted wrongly - my mistake) I get another error saying failed to change the image.

When I tried downloading all the selected targets in my device database down as a Unity extension, the spinner thing in the middle of the page just stayed there (on Chrome it stopped spinning after a few minutes, on FIrefox it kept spinning). What it turned out to be was my first attempt at changing the bottom image was still in "processing* (got stuck there for ages) and thus the download process couldn't complete. I'm guessing some blocking operation in the background waiting for the processing part to finish... This logic is fine but perhaps a warning to the user saying you've selected are being processed and thus can't yet be downloaded.

 

Regards,

Simon.

 

Error in Target Tanager uploading top/bottom images for cuboid

August 20, 2013 - 3:28am #15

The only other thing I can offer is to PM me, so you can email these if you wish.

If we cannot reproduce, then it is difficult to progress.

 

N

Error in Target Tanager uploading top/bottom images for cuboid

August 20, 2013 - 3:26am #14

The pictures are not public, so I cannot upload them, but it cannot be a problem coming from the pictues. I read about that it is a Target Manager Error, it has to be that..., I tried everything and I don't get the Pictures in. My Cuboid is 70 90 130.

 

Thanks for your help, i'm gettin really in trouble..

Error in Target Tanager uploading top/bottom images for cuboid

August 20, 2013 - 3:14am #13

Can you upload the set here so I can investigate further.

thanks

N

Error in Target Tanager uploading top/bottom images for cuboid

August 20, 2013 - 3:09am #12

I could upload the left image in the right slot, but not the right in the left slot and the same thing with the back image in the front slot.

 

So it's not a picture error, but something with the slot of the target manager...

 

There are no difference in the pictues, they have same resolution bought rgb ca. 2mb jpgs...

Error in Target Tanager uploading top/bottom images for cuboid

August 20, 2013 - 2:54am #11

Can you check whether there is anything different about them?

i.e. do they have an alpha channel?

what happens if you try different images?

what happens if you try uploading the back in place of the front image - does it fail too?

what happens if you try the front instead of the back - does it fail/work?

 

N

Error in Target Tanager uploading top/bottom images for cuboid

August 20, 2013 - 1:18am #10

Hello,

I am not able to upload the back and the left Image, it always tells me:

 

An error occurred while uploading the image. Please try later.

 

I tryed for sure more then 25x times. In the last 2 days, and now I've got really time troubles. Im using the newst Version of Chrome.

Please help

 

Greetings

Error in Target Tanager uploading top/bottom images for cuboid

February 1, 2013 - 3:36am #9

Ok - many thanks for this.

We will endavour to test with this as well.

thanks

N

Error in Target Tanager uploading top/bottom images for cuboid

January 30, 2013 - 2:49am #8

The images for the target you can download in this link: https://mega.co.nz/#!bRcHTJhD!a2p3tWKwdejX-_8WkcFeukUY-YtaSrSq6b29Q7uZ_n0

thank you

Error in Target Tanager uploading top/bottom images for cuboid

January 30, 2013 - 1:58am #7

just an update on this issue (top and bottom images not working on Cuboid):

this issue is under investigation; I've got confirmation from the Vuforia team that the issue shows up under certain combinations of cuboid dimensions (it does not depend on quality or format of uploaded images).

A fix is expected relatively soon, but we will update as soon as this is officially confirmed.

Error in Target Tanager uploading top/bottom images for cuboid

January 30, 2013 - 1:45am #6

Thanks for this - we are still investigating.

Could you PM me with a link to your MT so I can investigate further.

cheers

N

Error in Target Tanager uploading top/bottom images for cuboid

January 30, 2013 - 1:02am #5

I have the same problem, Error uploading in the top and bottom of the Cuboid.

Thanks for this. I do have

January 9, 2013 - 10:27am #4

Thanks for this.

I do have the files, so I will investigate further and revert back when I have more info, probably in a couple of days.

N

 

Lion flakes are OK

January 9, 2013 - 9:35am #3

Hi,

 

I uploaded all 6 lion flake images using their pixel width/height as the cuboid's dimensions. They all uploaded fine so I guess it must be something with the top and bottom images of mine. Did you receive them by e-mail?

 

Cheers,

Simon.

Hi Simon, Could you please

January 9, 2013 - 8:16am #2

Hi Simon,

Could you please try one thing for me.

Can you see what happens when you try uploading the flakes box images?  You should be able to pull these out of the samples.

This way we can narrow down where the problem might be.

thanks

N

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