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Issue creating tracables

December 16, 2010 - 1:05pm #1

I'm currently having an issue creating a trackable. The target image has some complexity in it. When I upload it to the 'My Trackables' inside my project, the trackable isn't created, and I'm presented with a 'broken image'.

Any ideas what might be the cause of this?

(I realize it may be difficult to determine the issue without the image itself, but any clues to what might cause the tool to just drop out without any error message would be appreciated.)

Re: Issue creating tracables

February 4, 2011 - 5:49am #7

There shouldn't be, can you give us more information about the error you are seeing? Also, you can send an image to

and we'll test it.

- Kim

Re: Issue creating tracables

February 4, 2011 - 3:06am #6

I'm having this issue as well now. Is there any problem with the system?

Re: Issue creating tracables

December 16, 2010 - 1:36pm #5

Thanks. I have tried a new project as well. I will send you an email.

Re: Issue creating tracables

December 16, 2010 - 1:33pm #4

Could you possibly send the image to

? I have the same version of Safari over here, and I'll test it out real quick.

Also, you might try creating a new project as well, just to make sure it isn't an issue with the project.

Thanks,

- Kim

Re: Issue creating tracables

December 16, 2010 - 1:28pm #3

Thanks. It's a 762KB .jpg. I'm using Safari 5.0.3 on Mac OS X.

I did try a >2MB file at one point, and it did give an error with regard to the file size.

Re: Issue creating tracables

December 16, 2010 - 1:12pm #2

Make sure that your image file is less than 2 MB in size, and that it is in either jpg or png format. Also, what browser are you using? I believe some older versions of IE might not work well with the My Trackables tool.

- Kim

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