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Target Manager Problem

March 6, 2014 - 3:38am #1

Hi all,

I am trying to create image targets but I couldnt. When I selected the picture, name width etc and clicked done, the small circle spins like forever and then disappears. Nothing happens. Does anyone facing this besides me?

Target Manager Problem

March 6, 2014 - 7:58am #4

Ok, so this sounds as possibly an issue specific to your account.

I have brought your case to our team to have a look at it, but please, also send a message to

www.vuforia.com/contact

if not done already.

 

Target Manager Problem

March 6, 2014 - 5:12am #3

Normally when I try to upload an image, the process is finished in a couple seconds. If the format is not eligible or the size is big it gives an error in a couple seconds. Now it shows up nothing, just the circle disappears and form is still there. I tried with safari and chrome and no luck.. I checked the size and format they are ok too.

Target Manager Problem

March 6, 2014 - 4:24am #2

Try checking the following:

- your image is PNG or JPEG

- your image size is not exceeding 2 MB

- your image format is RGB 24 bit (if it is a PNG, make sure it has no alpha, i.e. it is RGB 24 bit, and not RGBA 32 bit)

- try again using a different web browser, to exclude that it is not a browser specific issue

 

If you are still blocked after verifying the above, you can contact this link:

http://www.vuforia.com/contact

and mention that you have issue with uploading images in your TM account.

 

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