Ok, so this sounds as possibly an issue specific to your account.

I have brought your case to our team to have a look at it, but please, also send a message to

www.vuforia.com/contact

if not done already.

Normally when I try to upload an image, the process is finished in a couple seconds. If the format is not eligible or the size is big it gives an error in a couple seconds. Now it shows up nothing, just the circle disappears and form is still there. I tried with safari and chrome and no luck.. I checked the size and format they are ok too.

Try checking the following:

- your image is PNG or JPEG

- your image size is not exceeding 2 MB

- your image format is RGB 24 bit (if it is a PNG, make sure it has no alpha, i.e. it is RGB 24 bit, and not RGBA 32 bit)

- try again using a different web browser, to exclude that it is not a browser specific issue

If you are still blocked after verifying the above, you can contact this link:

http://www.vuforia.com/contact

and mention that you have issue with uploading images in your TM account.