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Trackable failed. Incorrect file format

March 3, 2013 - 9:01am #1

Hello everyone,

I have made going on 15 trackables now without any issues what so ever. Now when I try and make a new one it says that I have an incorrect file format even though I know 100% that I have a correct file format. 

Is there an issue with the site at this time? 

Thanks

 

WB

Trackable failed. Incorrect file format

March 19, 2013 - 1:57am #12

You need to remove the alpha Chanel and then it will work

Trackable failed. Incorrect file format

March 18, 2013 - 11:10pm #11

Same here. ???

Trackable failed. Incorrect file format

March 18, 2013 - 10:03pm #10

Hi,

I am having the same issue. Have tried multiple formats and conversion but still comes up with the 8 bit grey scale or 24 bit RGB error message.

Did you get to the bottom of the issue and have any fixes?

Justin

Trackable failed. Incorrect file format

March 8, 2013 - 10:04am #9

Is your PNG 24bit? - the TM won't accept a PNG w/ an alpha channel.

Trackable failed. Incorrect file format

March 6, 2013 - 5:48am #8

hi all

I want to create a trackable use .png image file, but get the error message said the file formate is incorrect.

even if I use another image file which has been used to create a trackable before will get error, too.

The jpg formate is ok, but can't use the .png file.

Does anyone know what's going on about the database server?

thx!

Trackable failed. Incorrect file format

March 3, 2013 - 10:12am #7

I deleted that actual file as I thought it was that particular file that was the issue. What I can do is make a very quick image that probably wont work as a trackable but could be uploaded to test any way. Is that ok?

 

Thanks

Trackable failed. Incorrect file format

March 3, 2013 - 10:10am #6

Can you PM me a link to your file - or I'll provide you an email address to send it to.

Trackable failed. Incorrect file format

March 3, 2013 - 10:08am #5

Ok I have even tried saving for web as a 24bit PNG yet it still says incorrect file format

Trackable failed. Incorrect file format

March 3, 2013 - 10:02am #4

Hi David,

Thank you for replying. How do I make sure that it is a 24bit PNG? I assume this will be 8bit x 3 channels the same as photoshop. 

 

Thanks

Wb

Trackable failed. Incorrect file format

March 3, 2013 - 10:00am #3

Is the PNG 24bit? - don't use 32 bit as the Target Manager won't accept an image w/ an alpha channel.

Trackable failed. Incorrect file format

March 3, 2013 - 9:54am #2

Ok this seems to be an issue with my adobe illustrator. I have no idea what though as I've never had an issue before. 

I have tried a load of different settings. I have set it to RGB, exporting as .PNG. But every time I upload and try and make trackable it says incorrect file format. 

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