You need to remove the alpha Chanel and then it will work

Same here. ???

Hi,

I am having the same issue. Have tried multiple formats and conversion but still comes up with the 8 bit grey scale or 24 bit RGB error message.

Did you get to the bottom of the issue and have any fixes?

Justin

Is your PNG 24bit? - the TM won't accept a PNG w/ an alpha channel.

hi all

I want to create a trackable use .png image file, but get the error message said the file formate is incorrect.

even if I use another image file which has been used to create a trackable before will get error, too.

The jpg formate is ok, but can't use the .png file.

Does anyone know what's going on about the database server?

thx!

I deleted that actual file as I thought it was that particular file that was the issue. What I can do is make a very quick image that probably wont work as a trackable but could be uploaded to test any way. Is that ok?

Thanks

Can you PM me a link to your file - or I'll provide you an email address to send it to.

Ok I have even tried saving for web as a 24bit PNG yet it still says incorrect file format

Hi David,

Thank you for replying. How do I make sure that it is a 24bit PNG? I assume this will be 8bit x 3 channels the same as photoshop. 

Thanks

Wb

Is the PNG 24bit? - don't use 32 bit as the Target Manager won't accept an image w/ an alpha channel.

Ok this seems to be an issue with my adobe illustrator. I have no idea what though as I've never had an issue before. 

I have tried a load of different settings. I have set it to RGB, exporting as .PNG. But every time I upload and try and make trackable it says incorrect file format.