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[URGENT] Target Manager is slow/erroring out

July 30, 2014 - 10:28am #1

I've tagged this as URGENT because we have a client demo in 3 hours, and we need an updated target database for it. This would ordinarily be no problem.... except that the target manager is completely failing. Not only is it slow, it's apparently so slow that the operation on the server times out and fails. Is there any other way to build a target database?

(I've gotta say, for a service that relies inextricably on a web server target manager, having it be unusable at ANY time is .... well, it makes me wish I'd never relied on Vuforia at all, to be perfectly frank.)

[URGENT] Target Manager is slow/erroring out

July 31, 2014 - 9:16am #9

I've just got feedback from the contact team; someone from that team should get in touch with you soon to follow up on the ticket/case you have already opened via the contact form.

 

 

[URGENT] Target Manager is slow/erroring out

July 31, 2014 - 8:51am #8

Can I reiterate this request?

> If your account is working, could I send you the image and have you create the dataset? It's just a single image to track, and we really need to have this demo.

This is the only one that we need like right now; after I have this dataset we can work through troubleshooting at a more normal pace, and until the issue is resolved I'll make sure that we don't make any promises that you can't keep. But, we seriously badly need this one made right now.

[URGENT] Target Manager is slow/erroring out

July 31, 2014 - 7:35am #7

Ok,

I've forwarded your message to the contact team, so they are aware of the urgency. Hopefully they should get back to you with some updates soon.

 

[URGENT] Target Manager is slow/erroring out

July 31, 2014 - 7:05am #6

I'm already in contact with support as well, but they have not gotten back to me in any way other than saying they've forwarded the issue to the "ops team".

[URGENT] Target Manager is slow/erroring out

July 31, 2014 - 7:02am #5

Update: Same issue on the new account. I've done literally nothing on the new account and the issue already appears: the first time I pull up the Target Manager it took 30+ seconds, and about a minute to create a new database, a minute or two to open the database, to add images, etc. And I get the same error trying to download the dataset.

If your account is working, could I send you the image and have you create the dataset? It's just a single image to track, and we really need to have this demo. We already look bad for not having it when promised.

[URGENT] Target Manager is slow/erroring out

July 31, 2014 - 6:54am #4

have you tried creating a fresh new DB (on the same account) ? that might be a good way to go.

Otherwise, if the issue is with the Account, please Login into the Vuforia portal and send an inquiry to here:

https://developer.vuforia.com/support/contact/login

 

[URGENT] Target Manager is slow/erroring out

July 31, 2014 - 6:49am #3

I have tried it on 2 browsers (Safari and Chrome) and have the same issue in both. I've also tried 2 different computers. Logging out and back in was the first thing I did. Still nothing.

Could there be an issue with my account? I will try creating a new one and see if it has the same issue.

[URGENT] Target Manager is slow/erroring out

July 30, 2014 - 12:44pm #2

Hi,

I have just tried creating a new DB and adding a couple of image targets few minutes ago, and it all worked smoothly (DB created in less than 5 seconds, each target created and updated in less than 10 seconds).

I would suggest trying to Logout from the Portal, Login and try again; possibly, you could also try using a different web browser and verify if it makes any difference at all.

 

 

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