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Urgent: Trackables in Pending Status

September 19, 2013 - 5:30am #1

Hi Experts,

We have an application based on Cloud Based SDK for both Android and iOS devices. We added 8 trackables to the corresponding Cloud Database around 6 hours back, but they are still in Pending state.

Please help ASAP as we have an important customer waiting for these images.

Here is a link to the Database:

https://developer.vuforia.com/targetmanager/cloudTarget/cloudTargetList?projectId=647e95f5fff745c69a7485bebf563dbe&dataRequestedForUserId=7575&fromTab=

 

Best regards,

lucky

Urgent: Trackables in Pending Status

September 19, 2013 - 2:42pm #9

Any affected targets should now be available. Please report if they are not - be sure to refresh the page. 

Urgent: Trackables in Pending Status

September 19, 2013 - 12:59pm #8

Please see the PM that I've sent you.

Urgent: Trackables in Pending Status

September 19, 2013 - 12:34pm #7

Probably I spoke too soon, its the same problem. The earlier set of images took around 8 hours to become active. I have added set of images around an hour back and they are still Pending. I have verified the limit on the account and I think we are within the limits.

Request you to verify if the service is running. This is urgent and we have a client waiting for these images, hence the urgency in my words.

Thanks again for your assistance!

Urgent: Trackables in Pending Status

September 19, 2013 - 10:45am #6

Thanks, the targets are active now!
I dont understand, somehow it took more than normal for the image to get uploaded.

Urgent: Trackables in Pending Status

September 19, 2013 - 8:10am #5

I tried to upload a Target to a CLoud DB, and it took a bit more than a hour, but now status is active...

could you try again ?

The service should be OK now.

Urgent: Trackables in Pending Status

September 19, 2013 - 6:53am #4

Also see if the targets are being recognized by your app, to determine whether the status report is out of sync with their actual status.

Urgent: Trackables in Pending Status

September 19, 2013 - 6:24am #3

Is there any chance that you might have exceeded the limits ?

Please check this link for the specifications on the Cloud service:

https://developer.vuforia.com/cloud-recognition-service

If you believe you have not reached the quota, then please contact this link to check if there is any issue with your Account:

https://www.vuforia.com/contact

 

 

Urgent: Trackables in Pending Status

September 19, 2013 - 6:21am #2

Hi, I have removed the link to your DB as this is a public forum and other users may have access to your DB.

 

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