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App with Vuforia (Augmented Reality) does not work for Huawei P20. When I try in Samgung S9 it works really good! I need help.

May 23, 2019 - 3:50am #1

I made an app in Unity with vuforia with augmented reality and when compiling in my Huawei P20 it does not work. Is possible to see the application working, but the device does not recognize the augmented reality, does not recognize the plane. But if I install it in a Samgung S9 it works fine. I would like to have it on the Huawei P20, what can I do? Thanks, regards

nathaliacancino
Joined:
May 20, 2019
Posts: 1
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App with Vuforia (Augmented Reality) does not work for Huawei P20. When I try in Samgung S9 it works really good! I need help.

May 23, 2019 - 10:57am #3

Hello,

A few of questions:

  • Which version of Vuforia Engine SDK?
  • Which version of Unity Editor (if used)?
  • What is the P20's device model name? Settings->About phone/device->Model number

The P20 is listed as supported by ARCore:

https://library.vuforia.com/content/vuforia-library/en/articles/Training/vuforia-fusion-article.html

https://library.vuforia.com/content/vuforia-library/en/articles/Solution/arcore-with-vuforia.html

If you've enabled your app for ARCore, and the latest ARCore is installed on the device, then Vuforia Fusion should enable Ground Plane:

Thanks,

Vuforia Engine Support

 

medabit
Joined:
February 26, 2016
Posts: 2683
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App with Vuforia (Augmented Reality) does not work for Huawei P20. When I try in Samgung S9 it works really good! I need help.

May 23, 2019 - 9:08am #2

Hi, i have the same problem :/

racsoknight
Joined:
December 6, 2016
Posts: 4
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