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Crash on OPPO PCAM00

October 11, 2019 - 6:44am #1

I am using vuforia 8.1.10 in Unity. My app crashed while vuforia Initializing  on  oppo pcam00 with android 9.

2019-10-11 21:29:47.110 12990-13003/? E/native: calibration_jni.cc:198 No device profile available for build fingerprint OPPO/PCAM00/OP46B1_lsm6ds3c_null_SFP:9/PKQ1.190101.001/1563972766:user/release-keys

2019-10-11 21:29:47.115 27143-27307/? E/native: session_create_implementation_shared.cc:737 Unable to obtain device profile from the content provider: generic::not_found: Device is not supported.

2019-10-11 21:29:47.115 27143-27307/? E/native: session_create_implementation_shared.cc:1773 Failed to create calibration provider.

2019-10-11 21:29:47.115 27143-27307/? W/native: session_create_implementation_shared.cc:1774 CreateLiveDataSourceAndDeps returning ArStatusErrorSpace::AR_UNAVAILABLE_DEVICE_NOT_COMPATIBLE: .

2019-10-11 21:29:47.119 27143-27308/? V/third_party/redwood/base/jni_common/jni_helper.cc: ~JniHelper: about to detach thread (Called from line 268).

2019-10-11 21:29:47.119 27143-27308/? V/third_party/redwood/base/jni_common/jni_helper.cc: ~JniHelper: detached thread (Called from line 268).

--------- beginning of crash

2019-10-11 21:29:47.120 27143-27307/? A/libc: /usr/local/google/buildbot/src/android/ndk-release-r17/external/libcxx/../../external/libcxxabi/src/abort_message.cpp:73: abort_message: assertion "terminating with uncaught exception of type AR::PL::PlatformCV::ARCoreCPP::ARCoreException" failed

2019-10-11 21:29:47.120 27143-27307/? E/CRASH: signal 6 (SIGABRT), code -6 (?), fault addr --------

2019-10-11 21:29:47.120 27143-27307/? E/CRASH: *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***

2019-10-11 21:29:47.120 27143-27307/? E/CRASH: Build fingerprint: 'OPPO/PCAM00/OP46B1:9/PKQ1.190101.001/1563972766:user/release-keys'

Crash on OPPO PCAM00

October 16, 2019 - 1:56am #3

Dear Sir/Madam,

We had tried the Voforia sample app as recommended, but unfortunately it still doesn't work.

Is there any other method to solve this problem?

The mobile device with this problem is Model PCAM00, and version PCAM00_11_A.18_d1eff2ae.

Thinks for your help.

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Crash on OPPO PCAM00

October 15, 2019 - 1:23am #2

Hi,

Unfortunately I do not have the device to test the behaviour.

As next step, I would recommend to try and run the Vuforia sample app from the asset store on the device.

Thank you.

Vuforia Engine Support

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