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Crash on OPPO PCAM00

By OMESCAPE on Fri, 10/11/2019 - 13:44

I am using vuforia 8.1.10 in Unity. My app crashed while vuforia Initializing on oppo pcam00 with android 9.

2019-10-11 21:29:47.110 12990-13003/? E/native: calibration_jni.cc:198 No device profile available for build fingerprint OPPO/PCAM00/OP46B1_lsm6ds3c_null_SFP:9/PKQ1.190101.001/1563972766:user/release-keys 2019-10-11 21:29:47.115 27143-27307/? E/native: session_create_implementation_shared.cc:737 Unable to obtain device profile from the content provider: generic::not_found: Device is not supported. 2019-10-11 21:29:47.115 27143-27307/? E/native: session_create_implementation_shared.cc:1773 Failed to create calibration provider.

2019-10-11 21:29:47.115 27143-27307/? W/native: session_create_implementation_shared.cc:1774 CreateLiveDataSourceAndDeps returning ArStatusErrorSpace::AR_UNAVAILABLE_DEVICE_NOT_COMPATIBLE: . 2019-10-11 21:29:47.119 27143-27308/? V/third_party/redwood/base/jni_common/jni_helper.cc: ~JniHelper: about to detach thread (Called from line 268). 2019-10-11 21:29:47.119 27143-27308/? V/third_party/redwood/base/jni_common/jni_helper.cc: ~JniHelper: detached thread (Called from line 268).

--------- beginning of crash 2019-10-11 21:29:47.120 27143-27307/? A/libc: /usr/local/google/buildbot/src/android/ndk-release-r17/external/libcxx/../../external/libcxxabi/src/abort_message.cpp:73: abort_message: assertion "terminating with uncaught exception of type AR::PL::PlatformCV::ARCoreCPP::ARCoreException" failed 2019-10-11 21:29:47.120 27143-27307/? E/CRASH: signal 6 (SIGABRT), code -6 (?), fault addr -------- 2019-10-11 21:29:47.120 27143-27307/? E/CRASH: *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** 2019-10-11 21:29:47.120 27143-27307/? E/CRASH: Build fingerprint: 'OPPO/PCAM00/OP46B1:9/PKQ1.190101.001/1563972766:user/release-keys'

Hi,

Unfortunately I do not have the device to test the behaviour.

As next step, I would recommend to try and run the Vuforia sample app from the asset store on the device.

Thank you.

Vuforia Engine Support

Dear Sir/Madam,

We had tried the Voforia sample app as recommended, but unfortunately it still doesn't work.

Is there any other method to solve this problem?

The mobile device with this problem is Model PCAM00, and version PCAM00_11_A.18_d1eff2ae.

Hi,

Could you please follow below steps? and let me know the outcome?