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Green/Magenta artifacts on Vuforia screen

June 24, 2021 - 7:53am #1

Hi,

An user of my app is complaining about green/magenta artifacts on screen. 

I can't reproduce this error on my device, and I have no other reports of the same error.

Can someone provide me information about this?

On this project, I used Vuforia 9.8.8 in Unity 2020.3.1f1.

The user device is an Motorola Moto e65 (Android 9; Kernel 4.9.117+; version PTBS29.401-58-7; screen 280 DPI 1560x720; native plataform armeabi-v7a,armeabi,arm64-v8a; OpenGL ES 3.2).

I've attached an image of the error on the post.

Thanks.

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Image icon Error image216.15 KB

Green/Magenta artifacts on Vuforia screen

July 4, 2021 - 11:29pm #2

Hi LucasLA,

We get from time and time, reports that some android devices have render artefacts. The issues seem to be device specific issues and there is always another fix that a dev has found. for ex: https://developer.vuforia.com/forum/unity/weird-stripes-entire-android-screen

Unfortunately you will need to try out different things like mentioned in the above post to address the issue.

Hope this helps.

Vuforia Engine Support

 

 

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