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Green/Magenta artifacts on Vuforia screen

By LucasLA on Thu, 06/24/2021 - 18:30

Hi,

An user of my app is complaining about green/magenta artifacts on screen.

I can't reproduce this error on my device, and I have no other reports of the same error.

Can someone provide me information about this?

On this project, I used Vuforia 9.8.8 in Unity 2020.3.1f1.

The user device is an Motorola Moto e65 (Android 9; Kernel 4.9.117+; version PTBS29.401-58-7; screen 280 DPI 1560x720; native plataform armeabi-v7a,armeabi,arm64-v8a; OpenGL ES 3.2).

I've attached an image of the error on the post.

Thanks.

Hi LucasLA,

We get from time and time, reports that some android devices have render artefacts. The issues seem to be device specific issues and there is always another fix that a dev has found. for ex: https://developer.vuforia.com/forum/unity/weird-stripes-entire-android-screen

Attachment

Error image