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Mobile Device Camera Corruption After Using Auto Focus Functionality

November 23, 2014 - 2:47am #1

Hi All, 

After testing an application made with Unity3D and Vuforia SDK on Samsung Note 4 the camera has stopped working properly even after closing the application, it is no longer able to use focus behaviour on any other application even the default Android camera app, and the problem was still present after a factory settings reset was made.

Later after some hardware diagnostics it appeared that the cause of the problem was too much auto focus requests that resulted in permenant hardware failure, anyone has faced such an issue? Is it a Vuforia SDK problem ? And what should've been done to prevent the problem? 

Thanks.

Mobile Device Camera Corruption After Using Auto Focus Functiona

November 25, 2014 - 6:57pm #2

If permanent hardware failure has occurred due to auto-focus, it would seem to indicate a defective unit. Have you searched Google for other reports of this happening for that device? Also, if you would like to provide some more info about the device and app that was running, that might be useful. Here's a guide on which info to collect:

https://developer.vuforia.com/forum/device-support/how-report-device-issue

 

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