Not sure if this is the correct place to ask this question but after sending mails weeks ago without response (Case #15366817 and #15359115) i'm trying it here.
We've built and released 12 AR applications for iOS and Android that are being used for animating children's books.
Everything works great but as of a while ago our license got cancelled. When trying to login to fix this issue it seems our account (firstname.lastname@example.org) has gotten deleted, though definitely not by ourselves.
My 2 questions are:
- What has been the reason of said account's termination?
- Is there a way to re-enable said account or get back the AR markers data? I've spent a lot of time getting these correct.