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Account deleted?

April 26, 2020 - 5:05am #1

Hi there,

 

Not sure if this is the correct place to ask this question but after sending mails weeks ago without response (Case #15366817 and #15359115) i'm trying it here.

We've built and released 12 AR applications for iOS and Android that are being used for animating children's books.

Everything works great but as of a while ago our license got cancelled. When trying to login to fix this issue it seems our account (m.lommen@zwijsen.nl) has gotten deleted, though definitely not by ourselves.

My 2 questions are:

- What has been the reason of said account's termination?

- Is there a way to re-enable said account or get back the AR markers data? I've spent a lot of time getting these correct.

 

Best regards,

Merijn

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MerijnKersten
Joined:
September 9, 2016
Posts: 2
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Account deleted?

May 18, 2020 - 4:25am #5

Hi,

Unfortunately I am not able to assist, changes need to be done through support tickets.

Thank you.

Vuforia Engine Support

mcotora
Joined:
March 15, 2019
Posts: 1675
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Account deleted?

May 17, 2020 - 8:07am #4

Hi mcotora,

 

Thanks for replying, good to know my account still exists. I am facing an issue though, the e-mail address i've been using for the account is not available anymore therefore i'm not getting the support messages.

Is there a way to re-activate the account from your side so i can change the linked email address or could you change this? I'm just looking to re-activate my subscription again.

 

Best regards,

Merijn

MerijnKersten
Joined:
September 9, 2016
Posts: 2
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Account deleted?

April 27, 2020 - 3:12am #3

Hi,

Team confirmed that they reached out to you with the details.

Thank you.

Vuforia Engine Support

mcotora
Joined:
March 15, 2019
Posts: 1675
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Account deleted?

April 27, 2020 - 12:56am #2

Hi,

I can confirm that your account under:

appears only to be "Suspended".

Unfortunately I am not aware of the reason and in order to get things moving, I've requested an update from my colleague handling case: 15366817.

Thank you.

Vuforia Engine Support

 

 

mcotora
Joined:
March 15, 2019
Posts: 1675
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