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Edit account info

May 16, 2020 - 4:57am #1

Good afternoon!

I want to change the information on my account. Namely name and username

I filled out and submitted this form, but have not yet received a response.

https://developer.vuforia.com/support/contact/login

Where do I need to apply with this request?

 

infotechedu2020
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September 3, 2016
Posts: 5
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Edit account info

June 2, 2020 - 6:33am #8

Resolved, thank you!

infotechedu2020
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Posts: 5
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Edit account info

June 2, 2020 - 6:07am #7

Hi,

Unfortunately your replies are not attaching to the case. The team has raised a ticket with our IT and the issue is being investigated.

Thank you for your understanding.

Vuforia Engine Support

EDIT: Team has also processed your requested changes, please check.

mcotora
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March 15, 2019
Posts: 1573
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Edit account info

May 30, 2020 - 10:12am #6

Hello!

I replied to this letter. Is there any solution?

infotechedu2020
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September 3, 2016
Posts: 5
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Edit account info

May 25, 2020 - 9:57am #5

Done)

Made reply

infotechedu2020
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Edit account info

May 25, 2020 - 2:06am #4

Hi,

No worries, it seems that your reply didn't get attached in the case.

Could you please reply again? and let me know once done, so I can check if maybe there is an issue on our side.

Thank you.

Vuforia Engine Support

mcotora
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Posts: 1573
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Edit account info

May 22, 2020 - 4:58pm #3

Sorry if I provide inconvenience

But I replied to the letter from the support service, but received nothing further.

Can you see Case 15400071

Thank you

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infotechedu2020
Joined:
September 3, 2016
Posts: 5
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Edit account info

May 18, 2020 - 5:51am #2

Hi,

You used the correct form to contact us for account issues.

I see some cases in the system and that you already been contacted by my colleagues.

Thank you.

Vuforia Engine Support

mcotora
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Posts: 1573
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