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Licence issue for UK devs

August 4, 2015 - 3:02am #1

Hi I wondered if any UK developers have had this issue. I tried to buy a licence, but was told by Vuforia that I would need a VAT number. I explained that my UK company, like many in the UK is not VAT registered. Vuforia wouldnt have that.  They wanted me to get the client to supply a VAT number -  I'm the client, the app is for me. Then I tried to buy a licence as an individual. Once again Vuforia said I needed a VAT number. 

Basically as they are merely supplying a computer generated software code with no physical manifestation it seems more that an little stupid.

Any ideas??

Licence issue for UK devs

August 5, 2019 - 8:13am #11

I'm having the exact same issue purchasing from Spain.

I really think they should inform that a VAT number is required in the pricing section. It is not that common as most EU medium or small companies just provide for EU clients.

Licence issue for UK devs

July 24, 2019 - 12:03pm #10

Hello,

Sorry to hear of your unsatisfactory experience.

We recommend that students use a Development License, which is free and unlocks all of Vuforia's features for development and test. This will not require you to provide a VAT.

The only drawback to the free license is the watermark. The watermark is removed for any paid licenses, but does appear when using the Development License.

Thanks,

Vuforia Engine Support

Licence issue for Students

July 24, 2019 - 4:21am #9

Hi, I have the same problem.

I am a student and I bought a Classic License (because on Vuforia page recommend this license for students), they requested me a VAT number couple of times, I answered them that as a student I am, I don't have any VAT number, but they answered me with "pre-made" answers that didn't help me anymore.

Finally they canceled my license and I have to pay it.

What could I do? They don't contact me anymore and it's inaceptable this kind of services.

Unfortunately I won't recommend Vuforia again if they offer this kind of support.

Licence issue for UK devs

February 28, 2019 - 2:09pm #8

Hello @nunodias,

I suggest you open a Billing support ticket with your question: https://developer.vuforia.com/support/contact/billing

Thanks,

Vuforia Engine Support

Licence issue for UK devs

February 26, 2019 - 5:43pm #7

I know this is an old thread, but it's 2019 and this problem continues.

A friend of mine bought a classic license just to have it cancelled a few days later because a "valid VAT number" wasn't provided.

Has anyone been able to buy a classic license without providing a VAT number?

Licence issue for UK devs

April 23, 2018 - 12:56pm #6

Hi I am having the same issue, did any1 resolve this problem?

Licence issue for UK devs

December 4, 2017 - 1:18pm #5

Hello,

You will need a VAT number for purchasing a classic license in the UK. You can feel free to contact the sales team with the link provided by dm3d for any questions or issues with this.

Thanks,

Vuforia Support

Licence issue for UK devs

December 3, 2017 - 7:38am #4

Ditto, Ireland here.

I'm not even a company, but this is pretty ridiculous. I just want to buy your product.

Licence issue for UK devs

January 10, 2017 - 12:49pm #3

I know this is an old thread, but did you manage to solve this issue?

I'm facing a similar situation and the support team is extremely slow giving feedback.

Licence issue for UK devs

August 5, 2015 - 3:54pm #2

Please inquire with our sales team:

https://developer.vuforia.com/support/contact/sales

 

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