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Today, trackable download does not work

July 21, 2011 - 8:31am #1

Hi,

Everything is in the title.
Target = Unity Editor, results in a 20 bytes "empty" file.

Any problem on the server side ?

wbr,
Fred

Re: Today, trackable download does not work

July 22, 2011 - 12:30pm #4

Hello Fred,

Can you try the following? Convert your png images to jpg images on your computer. Create a new project in the My Trackables section and upload your targets. Download the new unitypackage.

Thank you,

-Peter

Re: Today, trackable download does not work

July 22, 2011 - 12:11am #3

Hi Peter,

Actually, I did another try this morning (8:30AM, UTC+1) and it works once (I successfully downloaded a single trackable :)).
Then I tried to download three of them and it failed (a file is transferred but it is empty = 0 byte) and finally I tried to select and download the same single file as my first attempt and it failed also.
All the images are PNG and around 200KB.

Note: downloading "SDK" is working, only downloading "Unity Editor" gives an empty file.

Fred

Re: Today, trackable download does not work

July 21, 2011 - 2:43pm #2

Hi Fred,

Can you try creating a new project and try re-uploading your image. Also can you try submitting your image as a png if it is not a png already. If you continue to have problems can you please send the image to

so we can take a look.

How many images are you downloading in your resources file?

Thank you,

-Peter

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