Hi Developers, I would like to know if anyone else ended up paying for the now FREE BASIC Vuforia license. We renewed our license end of October and I learned yesterday from a sales rep that the license was free a week later. I didn't realise it was now free until the most recent newsletter which did the official announcement. We paid US$504 for a license that was free and as a start-up that's a lot of money for us. Various emails to the company, support etc were unanswered. I was advised to take the issue to the forum to see if someone else has had the same problems and ended up paying for a free license.
We had been wondering what was going on since December 2021, when we published an app and couldn't get rid of the watermark. No one seemed to be able to help and back then I questioned already what we were paying for if the watermark remained. Now I am double frustrated because I feel a bit like a fool and taken for a ride.
I think the fair thing would be to give Vuforia customers who paid for the license their money back and honour them as customers.
Has anyone else paid for the FREE BASIC license and feels ripped off or did you manage to get reimbursed?
Cheers
Hey,
Hey,
I can totally understand your frustration.
I suggest for you, and others, to reach out to your sales representative to see if you can solve the issue you're experiencing.
Kind regards,
Patrick Scheper