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AR crosshair not appearing. hardware issue?

September 19, 2019 - 3:52am #1

Hi 

The crosshair is not appearing giving me the option to place my object on the ground in the scene.  is this due to a hardware issue? im using a Blackview A20, specs are as follows:

 

Chipset

MediaTek MT6580A



CPU

1.3GHz Quad-core



GPU

Mali 400 MP2



RAM (Memory)

1GB



Internal Storage

8GB

Operating System

Android OS v8.1 Oreo Go Edition

 

AR crosshair not appearing. hardware issue?

September 19, 2019 - 4:19am #2

Hi,

In order to use GroundPlane the device needs to support ARCore or be on the supported list of Vuforia Fusion. Unfortunately your device does not appear on the lists.

As an alternative you could try out the Ground Plane experience only with a webcamera following https://library.vuforia.com/content/vuforia-library/en/articles/Solution/ground-plane-guide.html

Thank you.

Vuforia Engine Support

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