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Ground plane do not show model on windows device

January 30, 2019 - 9:32am #1

I have built a UWP app using Vuforia and Unity and have managed to get the app running on my Surface Pro 4, however it only shows the webcam and does not initiate the model when I tap on a plane. 

The app was working well in Play mode with the Ground Plane Emulator but there seems to be an issue in a live environment. 

When I build the app in unity I get no errors, and I am able to install it on the device with out issue. 

 

Anyone have any ideas what could be causing my model not to appear in the live app?

Ground plane do not show model on windows device

February 1, 2019 - 2:45am #3

Thanks for the response. 

 

Yes, when I import the Core Samples app and build it for UWP it works as expected with the image target, but will also test adding a ground plane. 

 

I have added an image of the error log when attempting to place the anchor. FYI My surface is a Surface Pro (2017).

 

Ground plane detection is working as I can see the Plane indicator attached to the planes but when I tap to add the model I get an error. 

 

let me know if there is anything you would like me to try or any other info you may need.

AttachmentSize
Image icon error log.png3.05 MB

Ground plane do not show model on windows device

January 31, 2019 - 2:43pm #2

Hello,

Can you try our Core Samples on the Unity Asset Store to see if those work on your device?

Thanks,

Vuforia Engine Support

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