Hi,

We do a have a list of recommended devices available here:https://library.vuforia.com/content/vuforia-library/en/platform-support/vuforia-engine-recommended-devices.html

Although the device is not in the list it may work depending on the specification. An important factor is for the device to be arcore supported. If its support arcore there is a high chance of Vuforia to also work on the device.

Unfortunately checking the ARcore supported site here: https://developers.google.com/ar/discover/supported-devices I do not see the device redmi note 9c being supported by ARCore, therefore I do not believe to be compatible with ground plane. However this might change in the feature and the device might be supported.

Thank you.

Vuforia Engine Support

Buenas noches. 

Me encuentro interesada en usar la funcion Groung Plane en mi dispositivo Xiaomi Redmi 9c pero no se encuentra en la lista de dispositivos compatibles. Quisiera saber si es posible que revisen sus caracteristicas para saber si es compatible. 

Gracias

Hi @zq666,

Could you please confirm me the model number?

Also when building for the phone, make sure that under Vuforia Configuration->Android Settings: ARCore Requirement is set to REQUIRED or OPTIONAL and that Include ARCore library is checked.

In addition on the phone make sure that Google Play Services for AR is installed and updated.

Please check the above and let me know if this works.

Thank you.

Vuforia Engine Support

hi , i download the vuforia core samples and build it on my huawei mate 20 pro which is in the officially supported device list,but it still shows the message "unsupported device" ,can you give me some advice on how to solve it?

have you solved it ? i just have the same issue..

have you solved that issue? i just run into same problem as you , ground plane didn't work right on Huawei mate 20 pro , an officially supported device..

Greetings,

I have recently tested and Ground Plane is not working on Huawei mate 20 pro (LYA-AL00), although it was listed as the supported device. I was wondering if there is something you guys are aware of.

Thanks! ^-^

I know that Vuforia support low API level (Image target based) for augmenting compared to ARCore, so what i understand is that Vuforia uses fusion on the devices which do not have ARCore support enabling its image target feature for low API level devices. I'm having 3 new phones in my house which does not support ARCore but even then they does not augment on the emulator of Vuforia. Why so? if i understood something wrong, do let me know that how Vuforia fusion support a device?

PS: phones are newly bought Xiamoi Redmi Note 9 pro.

Thank you @mcotora, it worked! The issue was the ARCore Requirement (as you correctly indicated) because I had it set to DONT_USE. Interestingly, Ground Plane worked well with Galaxy S7, S8, and S9 (with DONT_USE) but not with A50.  

Hi @saeed,

What is the behaviour that you see?

Please check the following:

1. ARCore is set to required in the Vuforia Configuration file

2. Starting with 8.5.8 the ARCore library is downloaded automatically in you project, if you have an earlier version, please check if the .aar file.

3. Please check and confirm that you have the Google Play Services for AR app installed on the phone.

Thank you.

Vuforia Engine Support

Greetings,

I have recently checked and Ground Plane is not working on Galaxy A50 (SM-A505U1), although it was listed as the supported device. I was wondering if there is something Vuforia is aware of.

Thanks! 

Hello,

The question is whether ARCore *installed* on the devices observing this error? The Vuforia Engine Supported Device page is meant to represent devices that have been calibrated by Vuforia (as the device was not supported by ARKit/ARCore at some time), and exceptions to supported devices. It is NOT meant to represent a current list of supported ARKit/ARCore devices.

If ARCore is installed on an A50, via the Google Play Store, then Vuforia Fusion should detect the presence of the platform CV provider and successfully initialize the experience.

Thanks,

Vuforia Engine Support

Some of our customers report that our Vuforia app is not running on certain (newer) Android phones, e.g. Samsung Galaxy A50. These devices do support ARCore, however they are not included in the supported devices list for Vuforia Ground Plane detection. The error message "Unsupported Device. This device has failed to start the Positional Device Tracker" is displayed on the screen and remains on the screen while the app is playing, see the attachment.

It seems that Ground Plane detection is working however, because the holograms are kept on the same location (is that proof enough?).

Is there a way to disable that error message?

Hope this can be solved since the app is in the store and there is a marketing campaign associated with it.

Thanks a lot,

Hi,

I was using ground plane feature of Vuforia, to put model on ground. whenever I do that, model gets landed any where on the ground.

is there any possible way to put model at any particular ground space.

Hello,

does anyone have any recent experience with Vuforia on Huawei P20 Pro? It is listed as suported device in every aspect and I am planning to buy it for creating AR, but I would like to avoid a situation when something doesn' t work...

Thanks for your help

Thanks for your reply, 

yes, ARcore is  installed on my my device. But that does not explain, why the ground plane detection only works in the sample app, but not when i follow the "introduction to ground plane" instructions. It works on an other device, so i concluded its not due to an code error.

Hello @mKlimm,

The Vuforia Fusion Supported Devices page represents devices that were hand-calibrated by Vuforia for advanced features, such as Ground Plane. In some cases, these devices are not supported by platform CV services like ARKit and ARCore.

Vuforia Fusion will prioritize platform CV services (ARKit/ARCore) over Vuforia VISLAM. Thus, in your case, it is very likely that ARCore has been installed on your device and Vuforia Fusion is using it to drive the Ground Plane feature.

The list for ARCore supported devices can be found here: https://developers.google.com/ar/discover/supported-devices

Thanks,

Vuforia Engine Support

Hi,

I tried the vuforia ground plane sample and it worked fine on my LG Q6. But when I tried the first experience tutorial (https://library.vuforia.com/articles/Solution/ground-plane-guide.html) it didn't work on my phone. It worked on an other phone, which is on the list of supported devices. The LG Q6 isnt on the list, but then why does the sample works but not the tutorial app?

Thanks for your help

Hi!

I have this smartphone: 

https://www.bq.com/es/aquaris-u2

I would like to know if it is possible to just test this device to include it in the list of devices supported by Vuforia Fusion.

Thanks!

Hi, I have a huawei nova 3 device and it is not on the ground plan list, but it has all the hardware requirements, someone knows home when they update the Vufuria library with new devices. or how to make it work on my ground plane device.

please someone tell me - does Honor Play device support ground plane

https://www.gsmarena.com/huawei_honor_play-9230.php

medabit wrote:

Actually, this should not be an issue for you. Vuforia Fusion supports ARCore, and the OnePlus 6 is an ARCore supported device: https://developers.google.com/ar/discover/supported-devices. Thus, Ground Plane should be enabled on this device when ARCore is installed.

https://library.vuforia.com/content/vuforia-library/en/articles/Solution/arcore-with-vuforia.html

More details about Fusion: https://library.vuforia.com/content/vuforia-library/en/articles/Training/vuforia-fusion-article.html

Thanks a lot, medabit! I will try it like you have described...

Have a  nice weekend!

Ed

Hello,

Device, calibration in support of Ground Plane and Model Targets features, is manually performed by Vuforia using a proprietary process and tools. Thus, any device that is listed on that page has undergone (and passed) this process. Not all devices pass our calibration QA testing.

Actually, this should not be an issue for you. Vuforia Fusion supports ARCore, and the OnePlus 6 is an ARCore supported device: https://developers.google.com/ar/discover/supported-devices. Thus, Ground Plane should be enabled on this device when ARCore is installed.

https://library.vuforia.com/content/vuforia-library/en/articles/Solution/arcore-with-vuforia.html

More details about Fusion: https://library.vuforia.com/content/vuforia-library/en/articles/Training/vuforia-fusion-article.html

Thanks,

Hi,

Thanks for the fast reply!

medabit wrote:

Unfortunately, the OnePlus 6 is not a supported device.

Please provide the reason what makes the OnePlus 6 not working with Vuforia (but the OnePlus 5)... According to the Ground Plane Minimum Requirements given in the link, it seems the OnePlus 6 fulfill those requirements!?

medabit wrote:

I will add it to our device calibration backlog.

What does this mean exactly? Does this mean there is a chance, the OnePlus 6 will be supported in the future? Because I already bought the OnePlus 6...

Best regards,

Ed

Hello,

EdDelacroix wrote:

Thanks for the links of the Vuforia Fusion Supported Devices list! It is possible to add a date when this list was updated?

This is a good suggestion. I will open a ticket to have this added.

EdDelacroix wrote:

In particular I am wondering whether the device "OnePlus 6" is supported!?

Unfortunately, the OnePlus 6 is not a supported device. I will add it to our device calibration backlog.

Thanks,

Vuforia Engine Support

Hello Vuforia Support,

Thanks for the links of the Vuforia Fusion Supported Devices list! It is possible to add a date when this list was updated?

In particular I am wondering whether the device "OnePlus 6" is supported!? And if yes which Vuforia version needs to be used?

- The "OnePlus 5" is mentioned in the list as supported but there is no information about the "OnePlus 6"... Is the "OnePlus 6" (launched end of May 2018) not supported or is it not yet tested?

Thank you,

Ed

how can it be possible that the moto g4 is supported, but the followed version, the moto g4 plus is not supported? 

also, why is the Huawei P20 Pro which has three lenses and one of the best cameras available, not supported? 

there should be a possibility that improves this checkup. E.g. let us submit devices which you can check, or make it possible to turn this checkup off or something. 

please provide us with information about how you determine which device is supported and which not. currently its absolutely not possible to use vuforia for productive apps 

Hi,

I write this here, maybe someone else is also interested.

Huawei P20 has the required device hardware mentioned by vuforia, but the ground plane is not supported.

I tested it and I received an error message: the device has failed to start the positional device tracker.

Hello

Will Huawei P20 be on the list of supported devices?

Thank you

We have been waiting for ground detection on Android. Now that it is here we are a little confused why  Samsung Galaxy S6 Edge  is in the device list but the  S6 Edge+ is not... and is indeed not working with  Unity 2017.3 Patch 2.

Can you give us some insight on the process for adding devices.   When testing a superior device we would expect compatibility. 

Hi, there.

I am also interested in ground plane feature. Right now I can deploy your sample app on my friend's samsung s8+(not on my HTC U11+). But I still have some questions.

First I want to know what the hardware requirement is on these supported devices. (I know these devices must contain a camera and IMU. Do they need a powerful CPU or GPU? Do they need some specific type of IMU or something else?)

Second I want to know if I design a own-made android device should this device pass some certification or contain some special hardware?

Last but not least, thanks for developing such a powerful feature. Look forward to your reply. Really appreciate.

Hello Sherlore,

Thank you for your feedback. There are several factors that determine whether or not a device can be supported by the Vuforia SDK for advanced features, such as Ground Plane and Model Targets. These include a number of hardware and software requirements based upon each device's unique specifications.

Vuforia is actively identifying devices that meet these requirements, and continuously updating our supported devices lists with new models as they become available:

https://library.vuforia.com/articles/Solution/ground-plane-supported-devices.html

https://library.vuforia.com/content/vuforia-library/en/articles/Solution/model-target-supported-devices.html

Thanks,

Vuforia Support