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GroundPlane Message not supported

December 8, 2021 - 9:29pm #1

It runs normally on the PC,But it didn't work on the phone

Phone Model："Redmi Note 8 Pro"

Unity version："2019.4.33f1c1 And 2021.2.5f1c1"

Vuforia version："8.5.9 And 10.3"

Android version : "Android 11"

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GuoDou
Joined:
September 9, 2021
Posts: 1
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GroundPlane Message not supported

December 13, 2021 - 9:11am #3

Hello,

The Redmi Note 8 Pro supports the Vuforia Engine Ground Plane feature via ARCore. Thus, ARCore support must be built into your app, and Google Play Services for AR must be installed on the device.

Please see this article for more information: https://library.vuforia.com/platform-support/using-arcore-vuforia-engine

Thanks,

Vuforia Engine Support

medabit
Joined:
February 26, 2016
Posts: 2844
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GroundPlane Message not supported

December 13, 2021 - 3:19am #2

Hey there,

 

Have you made sure to use a new Unity (2020.x or above) project and add the newest Core Samples? I suggest sharing your logs when running the samples on device. 

Please follow these steps to share logs from your device through Android logcat:

  1. Create a new Unity Engine project (2020.3+).
  2. Download and import the Vuforia Core Samples through the Unity Package Manager.
  3. Add your license key to the VuforiaConfiguration.asset file (Assets/Resources).
  4. Download and import the Android Logcat asset through the Unity Package Manager.
  5. Make sure that USB debugging is enabled and connect your device.
  6. Open the Android Logcat window (Window/Analysis) and connect to device.
  7. Build the project to device.
  8. Save the entire log by right clicking in the window and click on 'Select All' and 'Save Selection'.

Let me know what you find!

Kind regards,

Patrick Scheper

Technical Community Manager

pscheper
Joined:
June 13, 2019
Posts: 552
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