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Phone Model Number causing problems?

April 11, 2018 - 8:22pm #1

The ground plane unity sample project works fine on one Samsung Galaxy S8, but not another. 

I'm trying to diagnose the problem but there are only a few differences between the devices, other than one is a "plus". They have the same android versions, etc. 

It works on a Samsung Galaxy S8 Plus

- model number SM-G955FD

 

On the Samsung Galaxy S8 I get the "this device is not supported" message

- model number SCV36 (this seems to be a japan only model number)

The model number is very different in format to the ones on the Ground Plane Supported Devices list but I am not sure if thats the problem (?)

 

any suggestions of any other potential reasons or work arounds appreciated 

 

pragmatic
Joined:
December 14, 2016
Posts: 5
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Phone Model Number causing problems?

April 12, 2018 - 6:29pm #3

thanks for the info Strasza

Just to confirm ARcore does work with the SCV36 version of the Galaxy S8, I have been building and testing ARCore apps on it.

So I hope Vuforia can support it in future.

Cheers!

 

pragmatic
Joined:
December 14, 2016
Posts: 5
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Phone Model Number causing problems?

April 12, 2018 - 10:23am #2

Hello pragmatic,

The different versions of these devices often have different hardware and thus won't be included when we update our Ground Plane supported devices. The SCV36 version of the Galaxy S8 is not in our list of supported devices, but it may be added in the future as we are continuing to grow our supported devices.

The only work around for this at the moment is to use a different device unfortunately.

Thanks,

Vuforia Support

Strasza
Joined:
June 13, 2017
Posts: 1721
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