Hello,

I'll try running our Ground Plane sample on the iPad Air 2 to see what I observe.

In the meantime, you can DM me a link to the video by using the forum's messaging service - see attached image.

Thanks,

Vuforia Engine Support

Thanks for your reply.

I realize that ARKit does not support this device, this is why we are using Vuforia. My client has many of these iPad Air 2s deployed in the field, thus we have to make the app work on these devices. Why would the reticle disappear after a couple seconds of scanning? I have a video of the behavior that I can send you but I cannot share it publicly. Is there perhaps an email that I can send it to?

Glen

Hello,

Unfortunately, ARKit *does not* support the iPad Air 2, which means that you're using Vuforia VISLAM for device positional tracking. Although we continue to work to improve our VISLAM tracker, I believe you're observing the inherent deficiencies of our technology running on this device.

Doing our own experiments, we've found that in areas with low detail surfaces we were able to improve the experience by taking additional time to scan the environment before performing the first hit test. While not guaranteed to work, we were able to perform 6DoF/positional tracking in a wide variety of environments such as low detail carpet, tiles, and pavement. The basic thought is that the more information the system has from environment scanning (floors, table tops, etc.), the more likely you are to gain a 6DoF pose.

You can also use our tracking quality APIs to help better drive feedback to the user to determine the quality of the area you are scanning and allow the app to advise the what steps they can take to improve their experience.: https://library.vuforia.com/content/vuforia-library/en/articles/Solution/tracking-state.html

I would suggest trying an ARKit/ARCore supported device for another data point on the feature's performance.

Thanks,

Vuforia Engine Support