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Supported device is not supported

By PaulPasquier on Fri, 06/07/2019 - 07:20

Hello,

 

I have some trouble with one of my project, when running it I get the message: "SmartTerrain cannot be initialized when Vuforia Fusion uses the vision-only provider"

I get the same error with the Vuforia Sample, when using the ground plane sample.

The device is a Samsung J5 SMJ530F, which is listed as supported both for Vuforia Ground Plane and Google ARKit.

It appears to be caused when getting the SmartTerrain which always return null.

I checked that my phone had the gyroscope, which it does.

 

Do you have any idea what might be causing it?

 

Hello,

Please note the support exception that Ground Plane and Model Targets *will not* run on devices running Android API higher than "25". This is due to a bug in the Android OS after upgrade.

Is this the source of the issue you're observing?

Thanks,

PaulPasquier

Tue, 06/11/2019 - 08:48

Permalink

So I looked into it, and my device is running API 27.

 

Can you explain exactly what you mean by support exception ?

Is it just that Ground Plane and Model Targets are not supported on Android with API higher than 25 ?

Or does it come from Vuforia itself ?