Log in or register to post comments

Optical see through license invalid?

August 11, 2016 - 10:34am #1

There isn't much in the way of HoloLens specific documentation currently, and I'm getting this when I try and launch the unity sample on the hololens: "Vuforia App key is not valid for this product. Please get a valid key, by logging into your account at developer.vuforia.com and choosing the right product type during project creation". Is optical see through not the right option? Is there additional setup options that should be chosen before building out to the hololens?

UPDATE: it appears that both types of developer licenses currently do not work, not sure if this is intended but it's a big problem

Optical see through license invalid?

August 18, 2016 - 11:11am #10

Hello,

HoloLens support is currently in the EAP, so consider it beta quality.

We are aware of your observations and are looking to continue to optimize Vuforia for this platform. Please keep in mind that the technical challenges and opportunities presented by the HL technology are unique and not comparable to a standard mobile device/tablet.

Thanks

Optical see through license invalid?

August 17, 2016 - 6:26pm #9

I said several posts ago that it's running on our hololens now (although only when using the sample projects), the performance is just abymsal compared to even the android version of vuforia. If you move the target it only updates every second or two, which means it's performing at 1/120th of the framerate of the hololens

Optical see through license invalid?

August 17, 2016 - 10:32am #8

We were not running 6.1.9 (were using 6.0.112.) After upgrading to 6.1.9 the error is no longer happening and we are now able to detect images on the cloud repo. Thank you!

Optical see through license invalid?

August 17, 2016 - 8:36am #7

Hello,

We tried your license in our setup and it functioned fine. I will still try to create a repro case using your license to see if it fails.

Note that there is anecdotal evidence on the forum that digital eyewear license keys are working for other HL devs:

https://developer.vuforia.com/forum/hololens/early-access

Thanks

Optical see through license invalid?

August 16, 2016 - 10:01am #6

Yes, I am using 6.1.9.

Optical see through license invalid?

August 16, 2016 - 7:20am #5

Hello,

Can you confirm that you are running the 6.1.9 version of the HoloLens EAP Unity Extension?

https://developer.vuforia.com/downloads/beta

Thanks

Optical see through license invalid?

August 15, 2016 - 4:16pm #4

It appears that if you download the hololens sample, a license will work. Can't find an explanation anywhere for *why* only the sample works but it works. However, the tracking updates something like once every 2 seconds, it's hideously slow. Another issue, but still not exactly promising

Optical see through license invalid?

August 15, 2016 - 11:46am #3

We are also running into this awful issue after following the available documentation for hololens / vuforia project setup in Unity. No image recognition in the hololens - just the error 'Vuforia initialization failed: Vuforia App key is not valid for this product" in the debug log. But image recognition works in-editor with a webcam.

Optical see through license invalid?

August 11, 2016 - 1:38pm #2

Hello,

You are correct that the Digitial Eyewear key should be used for HoloLens devices. A mobile key will not work on the platform.

Can you quickly generate a new Digital Eyewear key using the Development license to see if the problem persists? Another thing you can try is to completely uninstall your app and reinstall it to insure no invalid data was cached.

Otherwise, PM me the key your having issues with and we can investigate.

Thanks.

Log in or register to post comments