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Custom Markers not reconised on device

February 10, 2018 - 5:43am #1

Custom image marker datasets are not being picked up on iOS or Android device, but within Unity they are.

I have purchased the Classic license so this should not be a problem and the key updated within Unity so water mark has gone.

Sample markers are however being tracked on the device (Astronaut image etc)

Any pointers on the problem here? its quite urgent to resolve and I have paid out for the $499 licesne thinking this was the issue but it has not resolved the problem :(



Unity - 2017.3.0f3

Dev environment - OSX 10.13.3 - Macbook Pro 

Device - IPAD Pro 12.9"

Device - Samsung Android S8

 

Custom Markers not reconised on device

February 12, 2018 - 10:19am #2

Hello deprogram,

Are you testing this in the core samples? If so, please note that the menu included with the core samples will override the loaded datasets programatically. If you are not using the samples as a base, please share logs of the failed detection on device.

Thanks,

Vuforia Support

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